Job Description
As a leading supplier of software to the retail and wholesale sector, we are seeking a Technical Customer Support Analyst.
Role Summary
The role of a Customer Support Analyst is varied. It includes the day-to-day management and resolution of support calls, being involved in customer implementation work and supporting other internal business departments as required.
Day to Day manage
Main Job Tasks and Responsibilities
* Respond to and follow up customer support calls (1st, 2nd and 3rd line support)
* Identify, diagnose and resolve customer issues / requests
* Support and be involved in customer project work as needed
* Update internal systems with regards to work activity and any required documentation
Key Tasks
* To investigate reported incidents/problems with BCP packages
* To provide help and advice to customers in the use of BCP package software
* To ensure customers are informed of progress on all issues
* To manage and prioritise own outstanding issues list
Additional Duties
1. Liaise with internal departments to progress projects and or the resolution of customer issues
2. Undertake customer project work under the guidance of project managers and implementers
3. Be required to work on...