Job Title: Senior Claims Handler (Pre-Litigation Personal Injury) Location: Bradford Job Type: Full-time My client is currently seeking a highly skilled and experienced Senior Claims Handler to join their busy team defending pre-litigation personal injury claims. This is an exciting opportunity for an individual with a strong background in EL/PL claims handling, who is keen to manage complex and high-value cases, while providing exceptional service to our clients. Key Responsibilities: Handle complex and high-value EL/PL claims, ensuring accuracy and compliance with legal and procedural guidelines. Use the MOJ EL/PL Portal to manage claims effectively. Communicate with opponents, experts, statutory bodies, and clients via e-mail, telephone, and in writing. Negotiate on issues of liability and quantum, demonstrating strong decision-making skills. Pursue recovery of client losses from third parties where applicable. Maintain accurate financial, reserve, and risk management information for all claims. Comply with internal, client, and procedural protocols, ensuring all actions meet regulatory and client expectations. Develop and maintain good relationships with existing and potential clients, ensuring a high standard of client care. Provide customer service to litigants in person with professionalism and expertise. Keep up to date with relevant legislation, training, and practices. Ensure work is performed in compliance with SRA/Law Society Regulations. Promote and uphold the firm’s Equality & Diversity Policy in all work conducted. Required Skills & Experience: 5 years of experience in an EL/PL claims handling role, with a preference for candidates with experience handling retail claims. Strong analytical mindset and a methodical approach to problem-solving. Excellent communication skills, both written and verbal. Solid IT skills, including proficiency with claims management systems and the MOJ EL/PL Portal. Proven ability to build strong client relationships and deliver excellent customer service. Ability to manage a caseload efficiently and effectively with minimal supervision. Benefits: 25 days annual leave plus statutory holidays, with the option to purchase additional days. Pension scheme and private medical insurance. Life assurance and hybrid working options. Employee assistance program and interest-free travel loan. Access to a reward, recognition, and wellbeing platform with discounted spending offers. This role offers an exciting challenge for a motivated individual looking to join a dynamic and growing team. If you have the skills and experience we are looking for, we would love to hear from you To apply: Please submit your CV by email to c.orrellclayton-legal.co.uk or call Chris on 0161 914 7357 to discuss the role further.