Billable Works Coordinator
Location: Dorset, DT4 8UB
Hours of work: 40
Contract Type: Permanent
The Billable Works Coordinator role at ISS UK Ltd offers a dynamic opportunity for an organised and detail-oriented professional to manage and oversee above-base billable works across client accounts.
As part of a growing team established in July, this position involves close collaboration with Operations, Finance, and suppliers to ensure the efficient and accurate processing of requests, quotes, orders, and invoices.
Job Description
Key responsibilities include managing the entire life cycle of billable projects, from request to delivery, and troubleshooting any issues or delays that arise.
Given the high-intensity, fast-paced, and computer-based nature of the role, this position is ideal for someone with strong multitasking skills and attention to detail who enjoys working in a collaborative environment.
This role offers exposure to both internal and external stakeholder management and is an excellent opportunity for someone seeking career growth within a supportive team, with a chance to develop project management skills in a large, reputable organisation.
Key Responsibilities
* Management of the Billable works process, in line with contractual requirements
* Liaise with suppliers for quotations
* Manage the quotation and client approval process
* Raise purchase orders
* Resolve invoice queries and disputes
* Arrange and chase necessary paperwork
* Maintain an accurate database
* Monitor and track the status of orders, resolving any issues or discrepancies
* Assist in the preparation of reports and analysis
* Negotiate the best deal to suit company requirements
Professional and Personal Competencies/Qualifications
* Proficiency in Excel, including pivot tables and VLOOKUPs
* Facilities management experience is beneficial, particularly with budgeting and client estimates
* Familiarity with CAFM systems for managing building-related tasks and FM reporting (preferred but not essential)
* Strong communication skills, with an outgoing personality and ability to engage directly with clients
* Knowledge of Coupa or similar invoicing systems, with experience processing invoices within a 10-day SLA and handling 20-30 daily work orders
* Ability to work directly with senior staff and collaborate on tasks
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com.
Job Types: Full-time, Permanent
Benefits:
* Company pension
Schedule:
* Day shift
* Monday to Friday
Work Location: In person
Reference ID: 136811
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