Customer Service Team Leader Manufacturing & Engineering business Domestic & Export b2b customers £35,000 - £42,000 Client Details Page Group are delighted to be partnering with a key client who work within the Global Manufacturing & Engineering. Due to growth within the business they are now looking to appoint a Customer Service Team Leader who will oversee all B2B customer service interactions, supporting both domestic and export markets Description Lead and support a team of 6fte across Customer Service, ensuring regular training, development and 1-2-1's are provided Ensure the team perform against implemented SLA'S & KPI's in line with customer expectations Be the middle point between the sales team and external customers, providing regular and transparent communications at all times Act as the point of contact for any escalations, issues or troubleshooting needs Build and maintain strong working relationships with external customers Ensure the team are managing all aspects from order receipt / quotation, order entry and production Work closely with production planning to ensure orders are communicated in a timely manor, and customers are kept informed regards lead times and any potential changes Work with 3rd party hauliers, carriers / freight forwarders to ensure delivery slots are booked for customer orders Coordination and implementation of all UK & Export transportation, ensuring any export documentation is completed and submitted to relevant authorities Ensure the team are utilising the CRM system for customer data and order processing Build strong internal relationships with key stakeholders across production, sales and finance Identify areas for improvement across Customer Service and implement action plans to address any issues with service or quality Profile Experience leading & managing a customer service team Understanding and experience of export documentation (desirable) Excellent communication skills Ability to forge strong working relations Ability to drive improvement across a team Job Offer The role of Customer Service Team Leader will join a global manufacturer based at their offices in Huddersfield Working hours are Monday to Friday - 08-30 to 17-00 Salary of £35,000 - £42,000 depending on experience Fantastic company benefits (to be disclosed following application)