Customer Insight Analyst Reference number: JR243183 Location: Hybrid working - home and our office based in Manchester Working pattern: Full Time, 37.5 hours per week Contract Type: Permanent Number of roles: 1 Grade : K4 Salary: £29,000 - £33,000 We are looking for a Customer Insight Analyst to join our team. As part of the Insight Team you will be key to enabling the business to make data driven decisions to benefit and support learners. Providing regular reporting and data analytics on student behaviour to product teams to influence the design of products and services; and running data selections for emailing and outbounding calling. You’ll do this by effectively leveraging the data and tools available to you to answer key questions and help drive discussions. This is an excellent opportunity for a skilled Data or Insight Analyst, who is looking to expand their skills and build their career with an industry leader. A detailed job description can be viewed here. If the link does not work for you, please copy and paste the following URL into your web browser: https://tinyurl.com/5n8tfp6e. What you’ll bring to the role Excellent written and verbal communication skills Experience working in a customer insight team in a data rich industry Knowledge or experience of PowerBI (desirable) Experience in SAS, SQL or equivalent Highly competent in Office applications particularly Microsoft Excel or Google Sheets Accurate, persistent with excellent attention to detail Self motivated and proactive individual with the drive to succeed A resilient individual who will strive to achieve their goals What we do Kaplan Professional is a leading provider of apprenticeships, accountancy / tax / finance & banking courses, and professional assessments. For almost 80 years, we've helped shape the development and careers of finance professionals. We are part of the Kaplan group, one of the world’s largest and most diverse education and assessment providers. We operate in over 30 countries and maintain relationships and partnerships with more than 1,000 school districts, colleges and universities, professional bodies and over 10,000 businesses. Our vast breadth and scope in terms of both capabilities and assets sets us apart. What we believe in Our goal is for Kaplan to be a great place to work where everybody can succeed, so we truly live and breathe our values: act with integrity, grow knowledge, empower & support, create opportunity, drive results together. Kaplan is a global organisation whose mission is rooted in providing equal access to education and opportunities for advancement to people of all backgrounds. We believe diversity, equity and inclusion - of culture, experiences, perspectives - are paramount to creating success and opportunity in an ever-changing world. As an educator, partner and employer, Kaplan is committed to promoting an equitable world in which diverse talent can develop, advance and thrive. To view our candidate privacy notice click here. Our Values We live, breathe and celebrate our values - they drive what we believe in, how we behave and guide us in creating a culture of success. • Act with integrity • Empower and support • Create opportunity • Grow knowledge • Drive results together What we offer As well as a competitive salary, transparent pay structures, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes: • 28 days annual leave option to purchase more • Season ticket loan and cycle to work scheme • Big discounts on Kaplan courses for you and your family • Private medical, income protection, and life insurance • 24/7 confidential helpline providing counselling and other support services • Company pension contributions • Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels How to apply To apply for this role please submit a CV along with a Cover Letter which answers the questions below: What does Customer Insight mean to you? (Between 400 and 1,000 words). What is your favourite technical functions (Spreadsheet, SQL, SAS, R, Python etc) and why? (No in /max just free text). Closing date: 18th November 2024 Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist. Application Support If you require support completing your application or wish to talk to someone about the role before applying please email the Recruitment Team recruit.requestkaplan.com. Equality, Diversity, and Inclusion We believe equality, diversity, and inclusion - of culture, experiences, and perspectives - are paramount to creating success and opportunity in an ever-changing world. As an educator, partner, and employer, we are committed to promoting a world in which diverse talent can equally develop, advance and thrive. This includes making sure people with disabilities are given the opportunity to bring their best. We're dedicated to making Kaplan a great place to work where everyone can succeed, and we proudly participate in the Disability Confident scheme. We are committed to interviewing applicants with disabilities who meet the minimum criteria for the role as found in the “What you’ll bring to the role “ section of the job description. Details of how to request your application be considered under the Disability Confident scheme will be shared with all applicants upon submission of an application. Furthermore, all applicants invited to attend interview will be given information on how to request reasonable adjustments to attend.