The Operations Manager is to ensure the implementation, in conjunction with others, of the requirements of the Centre Manager, the Landlord and its surveyors. Supporting the Centre Manager and providing cover for periods of leave. Ensure the overall smooth running of the centre, including the recruitment and training of all staff whilst maintaining a safe and pleasant environment for our customers through the monitoring of Health & Safety systems and the promotion of best practice throughout all tasks Key Responsibilities Health and Safety To ensure Health and Safety policy / Fire / insurance standards are met, statutory obligations are maintained, documentation implemented and communicated for the centre, car park, it’s tenants, members of the public and staff to ensure compliance. Implement and manage internal compliance systems and carry out necessary Risk assessments Ensure annual / rolling audits are completed for health & safety, environmental and fire requirements and any actions completed. Provide task / emergency plan related training to centre personnel and tenant staff. Complete periodic updates / accuracy reviews of the evacuation and emergency plans. Implement procedures to the Centre & Car Parks to comply with lease and statutory requirements. Establish and develop good relation and partnerships with various authorities and local agencies; environmental health, fire authority, building control, Leamington BID and tenants on all matters relating to the site, surrounding areas and Leamington Co-ordinate all contractor’s activity, from shop fit-outs to enhancements and ensure compliance to policies and minimal disruption is caused to the centre. Complete additional training that may be beneficial to the role. Attend all serious incidents within the centre. Ensure all accidents and near misses are recorded Control and monitor keys Operational Implement and manage daily processes, inspections and checks to ensure the centre is operating at a high standard. All necessary remedial works are undertaken within a reasonable time period. To be responsible for the reactive and planned maintenance and repair of the building and services, plant machinery and equipment. Ensure a full Planned Preventative Maintenance (PPM) schedule is co-ordinated, managed, recorded and up to date monthly. Provide updates to the Centre Manager. Ensure all plant and machinery are fully maintained and records are implemented and up to date. Investigate and implement new initiatives and improved working practices Manage and respond to any customer / retailer enquiries or complaints either by email, telephone or face to face. Ensure the tenants handbook and shop fit guide is maintained, managed and up to date. Implement, record and report on tenants’ inspections to be completed annually. Ensure Elogbooks and Data Station are kept up to date. Services Implement, review and manage key performance indicators for M&E, security, cleaning, car park and refuse maintenance ensuring standards, hours, staffing etc are delivered paying particular care to incident responses and customer care Environmental Manage, monitor and record utility usage and costs Implement an energy reduction plan if required and ensure adherence to the Landlords objectives and policies for refuse, sustainability, energy and ISO 14001 certification. Undertake the environmental audits and implement the centre waste strategy, waste audits and monitoring of waste including KPI’s. Provide guidance, education, training on initiatives, good practice, procedures to raise awareness for all on site staff Devise and implement an annual sustainability project including annual award entries. Financial Input into the creation of centre and car park budgets. Liaise with the Centre Manager regarding financial spend for reactive and PPM works. Raise PO’s and process invoices when required. Hours 40 hours a week - 8:30am - 5:30pm Salary TBC