Main area: Administration
Grade: Band 2
Contract: Permanent: 1 x 37.5 hrs - 08.30-5pm Mon -Fri
Hours: Full time - 37.5 hours per week (Monday - Friday)
Job ref: 357-LO-879-24
Employer: United Lincolnshire Hospitals NHS Trust
Employer type: NHS
Site: Louth Hospital
Town: Louth
Salary: £23,615 per annum, pro rata
Salary period: Yearly
Closing: 06/10/2024 23:59
Clerical Officer - Health Records - Band 2
We recognise that outstanding care can only be delivered through our people. We want to attract people who can help us deliver our vision. We want in return to help people achieve what they wish in their careers in the NHS at ULHT.
We are always keen to welcome highly skilled, committed and compassionate individuals to our hospitals – people who put patients at the heart of everything they do and are ready to help us achieve our vision.
Job overview
These posts are based at Louth Hospital. Working within our busy environment you will carry out Health Records duties as part of the Choice & Access team, assisting in the daily provision of a professional health records service ensuring patients, relatives and visitors receive the best possible service. The role will involve the filing, locating, retrieval and preparation of patient case notes, to ensure that national waiting times are adhered to. Advising patients, staff and relatives by telephone and dealing with their enquiries is also a key part of this role. The role will also include the need to cover reception areas when required.
Main duties of the job
Applicants must have clerical experience and have worked with the public in a customer care position. Applicants should have 5 GCSEs (or equivalent) Grade C or above including Maths and English or an NVQ2 in the relevant subjects (or equivalent) e.g. customer care or administration. Knowledge and experience of NHS targets is essential as is the ability to work to tight deadlines. The successful candidate will be able to work as an individual and as part of a team having the ability to be flexible, being able to prioritise and organise work in order to meet tight deadlines whilst being able to adapt to the changing needs of the service. It is essential to be able to demonstrate excellent oral and written communication skills, together with accuracy and attention to detail whilst maintaining confidentiality at all times. Good data entry/keyboard skills are desirable together with a basic understanding of medical terminology. ECDL or CLAIT (or equivalent qualification) is also desirable.
Person specification
Specific Requirements
* Ability to maintain confidentiality
* Ability to work flexibly in a changing environment
* Ability to work independently as well as in a team
* Ability to work within tight timescales and prioritise
* Evidence of ability to pay close attention to details
* Excellent Customer Care Skills
* Excellent Time management skills and the ability to adhere to strict deadlines
* Ability to plan and prioritise own workload and work on own initiative with variable and unpredictable demands
* Good organisation skill with the ability to work to a consistently high standard both individually and part of a team
* Good Communication skills, both written and verbal
* Ability to deal effectively with difficult situations
* Ability to jointly plan work with other members of the team
* Ability to work unsupervised and take responsibility for own actions
* Knowledge and experience of using PAS and other Patient/hospital related computer systems
Previous Experience
* Experience of working in an Office environment
* Experience of working with general public in a customer facing capacity
* Knowledge or experience of NHS working
Qualifications
* Good standard of education with at least 5 GCSE’s (grade C or above) or equivalent, including English and Maths Or an NVQ2 or equivalent in relative subject, i.e. Customer Care Skills
* Computer literate with working knowledge of Microsoft Excel and Word
* CLAIT or European Computer Driving Licence.
* Basic knowledge of Medical Terminology.
Please note that we do not accept CVs.
Due to the high volume of applications we receive, ULHT reserves the right to close this advert prior to the closing date.
No DBS fees to pay: Successful candidates will have DBS applications applied for & paid by ULHT where applicable. There is no requirement to reimburse ULHT for this cost.
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