Job summary You will be working within a supportive clerical team managing referrals and bookings for Therapy outpatients. This role will be working with the Appointments Booking team based at Frimley Park and Fleet Community Hospital. Main duties of the job As part of the Therapy Appointments Booking team, to provide a service for the booking patient Therapy appointments. You will be mainly based at Frimley Park Hospital with the opportunity to work at Fleet Community Centre. To be responsible for managing clinicians' diary templates To make sure that all new patients are registered To update patient information on systems, as and when required to ensure timely accurate data. To book new and follow up appointments in line with the Trust Access policy, ensuring patient choice and optimal use of staff diaries/clinics. To provide administrative support to the Dietetic outpatients service. To provide administrative support to the Therapy outpatients service. To act as first point of contact (via reception and telephone) for all patients, staff and visitors to the therapy department. To liaise with other departments to ensure seamless patient care. To maintain an exemplary standard of customer care and patient confidentiality. About us Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available. Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too. We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users. Frimley Health Trust benefits on Vimeo Date posted 20 February 2025 Pay scheme Agenda for change Band Band 3 Salary £25,329 to £26,958 a year per annum INCL HCAS Contract Permanent Working pattern Full-time, Part-time Reference number 151-NM22 Job locations Frimley Park Hospital Portsmouth Road, Camberley Surrey Frimley GU16 7UJ Job description Job responsibilities For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy. Job description Job responsibilities For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy. Person Specification Qualifications Essential NVQ Level 3 English / Maths or equivalent Basic IT Knowledge Desirable Knowledge of EPIC Competencies Essential Good organisational Skills Attention to detail Administrative skills Desirable Process knowledge of NHS bookings Experience Essential Reception or relevant customer experience Previous contact in a working environment with the general public Desirable Working in a Team Working in a large diverse public sector organisation e.g. NHS Person Specification Qualifications Essential NVQ Level 3 English / Maths or equivalent Basic IT Knowledge Desirable Knowledge of EPIC Competencies Essential Good organisational Skills Attention to detail Administrative skills Desirable Process knowledge of NHS bookings Experience Essential Reception or relevant customer experience Previous contact in a working environment with the general public Desirable Working in a Team Working in a large diverse public sector organisation e.g. NHS Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Frimley Health NHS Foundation Trust Address Frimley Park Hospital Portsmouth Road, Camberley Surrey Frimley GU16 7UJ Employer's website https://www.fhft.nhs.uk/ (Opens in a new tab)