Job Title: Medical Receptionist
Accountable to: Practice Manager
About us
Our Practice offers clinical services to NHS patients who need to be sure of the very highest standards. We aim to deliver genuinely caring and thoughtful patient-centred services. From first referral through diagnosis to effective treatment, we promise true professionalism. No patient will be discriminated against on the grounds of race, gender, social class, age, religion, sexual orientation, appearance, disability, or medical condition. At the practice, patients come first.
Job Summary
To be responsible for undertaking a wide range of reception duties and providing general support to the multidisciplinary team. Duties include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing information, and assisting patients as required.
To act as the central point of contact for patients, distributing information, messages, and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
Primary Responsibilities
1. Maintaining and monitoring the practice appointment system
2. Processing personal, telephone, and e-requests for appointments
3. Answering incoming phone calls, transferring calls, or dealing with the caller's request appropriately
4. Signposting patients to the correct service
5. Initiating contact with and responding to requests from patients, team members, and external agencies
6. Photocopying documentation as required
7. Data entry of new and temporary registrations and relevant patient information as required (upon completion of internal training)
8. Inputting data into the patient’s healthcare records as necessary
9. Directing requests for information (i.e., SAR, insurance/solicitors letters, and DVLA forms) to the administrative team
10. Managing all queries as necessary in an efficient manner
11. Maintaining a clean, tidy, and effective working area at all times
12. Monitoring and maintaining the reception area and notice boards
13. Supporting all clinical staff with general tasks as requested
14. Completing administrative tasks in relation to patient results and letters
Secondary Responsibilities
1. Partake in audit as directed by the audit lead.
2. Support administrative staff, providing cover during staff absences, with training.
3. Scanning patient-related documentation and attaching scanned documents to patient’s healthcare records (upon completion of internal training).
4. Completing opening and closing procedures in accordance with the duty rota.
5. Supporting in the management of repeat prescriptions, ensuring they are processed accurately and efficiently.
Job Types: Full-time, Part-time, Permanent, Fixed-term contract
Pay: Up to £11.44 per hour
Ability to commute/relocate:
* Aylesbury, Buckinghamshire: reliably commute or plan to relocate before starting work (preferred)
Experience:
* GP surgery: 1 year (preferred)
Work authorisation:
* United Kingdom (preferred)
Work Location: In person
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