A fantastic opportunity has emerged for a repairs & maintenance team administrator to join the housing department at one of Adecco's most improved public sector clients on a temporary contract, initially for four weeks (with every possibility of being extended). The successful candidate will support our clients' Assets and Compliance Manager, and Repairs Manager, whilst the incumbent goes on an extended period of leave.
Based in the City of London and required to be in the office hybridly 3 days each week, this is a full time role for 35 hours each week, Monday to Friday. Our client is looking for someone who is available from week commencing Monday 14th April 2025. The successful candidate will be required to provide a comprehensive administrative service within a small maintenance team, and administrative support across departments to maintain service delivery within our client's Head Office.
Reporting into the Director of Property, the key elements of the role include:
1. Providing administrative support for the asset and repairs teams on a variety of projects as agreed by the Heads of this service area. This role does not involve diagnosing repairs.
2. Communicating effectively with both internal and external customers, focusing on the needs of the customer and ensuring that services and methods of delivery meet their needs and expectations.
3. Producing various letters, data analysis and reports pertaining to these services.
4. Tracking and monitoring KPI's and ensuring that main teams data set is updated monthly.
5. Accurately recording all customer contacts and actions on the customer service management system.
6. Producing various standard letters and emails to action.
7. Taking responsibility for ensuring that repairs requests are recorded appropriately and passed to the appropriate service lead for escalation if appropriate.
8. Processing all invoices and keeping appropriate records.
9. Undertaking budgetary support, including the raising of purchase orders and processing of invoices and other payments.
10. Processing complex back-office statutory processes and other similar functions.
11. Carrying out any other duties consistent with the post that may be required from time to time, at the discretion of the line manager.
Applicants will ideally have a strong customer focus, previous experience of working in an administrative position and experience of using Microsoft Word and Excel to an intermediate level. Previous public sector housing experience/knowledge would be highly desirable but not essential. You will need to be able to work independently, follow procedures and be able to speak to customers.
Only applicants who feel they meet the above criteria, can work from our client's City of London office three days each week and can start in week commencing Monday 14th April 2025 need apply.
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