Recruiter: Daniel McCarthy
Career Grade: C
Internal Closing Date: 28th November 24
About us
BT is part of BT Group, along with EE, Openreach, and Plusnet.
Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.
We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’
We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.
This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.
Why this job matters
This role is accountable for design of customer-facing DNS capabilities across BT, spanning broadband, mobile and wifi services as well as multiple specialist internal and externally-facing services. It provides leadership to an immediate team of designers and developers as well as a virtual platform team spanning Delivery, Operations and other stakeholders, owning solutions and providing subject matter expertise across BT Group. In addition, it acts as Product Owner for DNS products within EE, BT and Plusnet Broadband services. Together with colleagues, the role holder develops, scales and operates BT Group’s broadband services to create a brilliant network experience for our customers.
What you’ll be doing – your accountabilities
* Shape DNS Design Team’s strategy to enable the achievement of the ISP tribe and wider BT goals.
* Leadership of DNS Design Team; developing skills and capabilities through inspiring communication, goal setting, mentoring, coaching, knowledge sharing and performance management to support business and personal objectives to create a high performance culture.
* Develop close and effective relationships with customers, vendors, suppliers and colleagues at a senior level, and be able to confidently present information, facilitate negotiations, and provide thought leadership to them.
* Drive transformation of the technology platform and operating model through the adoption of agile methodologies and automated capabilities.
* Forecast supply and demand of resource requirements based on known and unknown business needs.
* Drive development of complex network and software capabilities to create innovative products for our customers.
* Accountable for security and compliance of platforms and services within DNS.
* Accountable for operation of BT’s DNS services.
The skills you’ll need to succeed
* People management and leadership.
* Proven ability to motivate, inspire and lead teams in a complex environment and through periods of change.
* Expertise in DNS, Broadband and Mobile networks.
* Leadership of software and cloud-based developments.
* Understanding of drivers and measurement of customer experience; experience in driving improvement in customer experience.
* Experience in managing agile product development.
* Commercial savviness; budgeting, demand management and vendor management and negotiation.
* Proven ability to build strong working relationships with stakeholders inside and outside the team at all levels of the organisation, including those with different priorities from your own.
* Excellent communication skills and proven ability to influence others at all levels and functions within the business to agree solutions which maximise value for BT Group.
* Ability to lead remote teams and collaborate with remote stakeholders in a highly effective manner.
Experience you’d be expected to have
* Mandatory: experience of leading highly skilled engineering or software development teams.
* Mandatory: experience of developing and playing a part in the in-life operation of critical large-scale customer-facing networks.
* Mandatory: experience of managing strategic vendor relationships and associated budgets.
* Preferable: experience of designing and operating complex service provider, web scale or broadcast services, including DNS.
* Preferable: experience of agile product development.
* Preferable: expertise in solution architecture.
* Preferable: Roadmap setting or technology architecture experience.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.