Medical Secretary/Patient Pathway Supervisor
East Kent Hospitals University NHS Foundation Trust
Act as first point of contact on behalf of the consultant and the Trust and deal effectively with all enquiries from GPs, patients, other departments within the Trust and external stakeholders, in line with Trust Values.
Effective management of the patient pathway, including booking follow up appointments, adhering to government standards. Escalate issues where necessary. Support the Operational Managers in achieving utilisation targets for outpatient clinics and timely recording of clinical outcomes.
Main duties of the job
Manage clinical dictations on digital dictation or voice recognition systems and administer as required. Transcribe consultant admin via audio. Draw the consultants/ doctor's attention to all incoming results, prioritising those which may require urgent clinical input.
Responsible for managing Radiology results received by email and distributing by email to the relevant clinician, chasing responses if necessary.
Undertake other clerical duties to ensure the smooth running of the office, including sorting post, photocopying, sending and receiving emails, answering telephone calls and dealing with enquiries, redirecting and relaying information as necessary.
About us
We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 700,000 people.
Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'.
We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.
Job responsibilities
Please scroll down to access the full Job Description and Person Specification located in 'supporting documents'.
Person Specification
Education
* GCSE Maths and English at Grade C/Level 5 or above
* Evidence of further education or professional development
Experience
* 2 years experience in an administrative role
* Experience of working in a busy, customer-service based role
* Experience of working in a secretarial type role
* Previous or current NHS employment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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