Customer Service Advisor
Chippenham
£25,000 (Rising after Probation)
Hybrid Working
Our client are a market leading fleet management company, due to continued growth they are seeking a Customer Service Advisor to join their office in Chippenham.
Key Responsibilities – Customer Service Advisor
Take incoming calls from customers who wish to organise service, maintenance and repairs to their company vehicles
Receive calls from customers who have broken down
Organise and book service, maintenance and repairs with the appropriate suppliers
Ensure that recovery vehicles are organised promptly
Organise courtesy vehicles or make first arrangement for rental vehicles
Schedule other ancillary services as required
Keep customers and other interested parties informed of progress
Ad hoc tasks as required by the business
Qualifications & Experience – Customer Service Advisor
Experience in a customer service related role is essential
Must be adept in the use of a PC, internet and email and able to grasp new software applications easily and quickly. Able to use Microsoft Word, Excel and Outlook to an intermediate level
Benefits – Customer Service Advisor
Death in Service – 4 x salary
Company Bonus
25 days annual holiday entitlement + Birthday + Bank Holidays
Health Insurance
On-site Parking
Employee Assistance Programme
Discounted gym memberships
Access to flu vaccinations
Mental Health First Aiders / Mental Health Employee Champions
Free eye examinations
Salary Exchange - Holiday purchase scheme (up to 3 days)
Salary Exchange - Car Scheme
Private Health cover for employees >10 years’ service
Health Cash Plan (Medicash)
Employee Referral Scheme (£1,000 on successful recruitment)
Permanent Health Insurance
Company sick pay
Free Breakdown cover (eligible employees – service related)
Pension matched up to 5%.
For more information on this role, please contact Andrew Haddon on (phone number removed) or send a copy of your CV to (url removed)
Omega Resource Group is acting as an Employment Agency in relation to this vacancy.
Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors.
For details of other opportunities available within your chosen field please visit our website (url removed)
Omega is an employment business specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors