Customer Service Advisor
Chippenham
£25,000 (Rising after Probation)
Hybrid Working
Our client are a market leading fleet management company, due to continued growth they are seeking a Customer Service Advisor to join their office in Chippenham.
Key Responsibilities – Customer Service Advisor
* Take incoming calls from customers who wish to organise service, maintenance and repairs to their company vehicles
* Receive calls from customers who have broken down
* Organise and book service, maintenance and repairs with the appropriate suppliers
* Ensure that recovery vehicles are organised promptly
* Organise courtesy vehicles or make first arrangement for rental vehicles
* Schedule other ancillary services as required
* Keep customers and other interested parties informed of progress
* Ad hoc tasks as required by the business
Qualifications & Experience – Customer Service Advisor
* Experience in a customer service related role is essential
* Must be adept in the use of a PC, internet and email and able to grasp new software applications easily and quickly. Able to use Microsoft Word, Excel and Outlook to an intermediate level
Benefits – Customer Service Advisor
1. Death in Service – 4 x salary
2. C...