Customer Service Representative - first direct - Level 3 Apprenticeship - Leeds
Apply From: 16/10/2024
Learning Provider
Delivered by KAPLAN FINANCIAL LIMITED
Employer
HSBC BANK PLC
Vacancy Description
As a Customer Service Representative Apprentice, you will:
* Support our existing customers facing financial difficulty.
* Support mainly on the telephone.
* Think outside the box and be informative about alternative digital services, whilst supporting with banking queries.
* Communicate transparently with excellent interpersonal skills to deliver amazing customer service, being confident and friendly when speaking with our customers in this telephony-based role.
Customer service experience is desirable, but not essential for this role.
Key Details
Vacancy Title
Customer Service Representative - first direct - Level 3 Apprenticeship - Leeds
Employer Description
HSBC is one of the largest banking and financial services organisations in the world, serving over 40 million customers globally. We aim to be where the growth is, connecting customers to opportunities, enabling businesses to thrive and helping people fulfil their hopes and ambitions. To help achieve this, we want to recruit talented individuals from all walks of life who share our vision. As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC UK is committed to being an inclusive employer and encourages applications from all suitably qualified applicants.
Vacancy Location
40 Wakefield Road, Leeds, LS98 1FD
Wage Frequency
Custom
Number of Vacancies
10
Vacancy Reference Number
1000281366
Key Dates
Apply From
16/10/2024
Closing Date For Applications
2024-11-08 23:59:59
Interview Begin From
Possible Start Date
2025-02-24
Training
Training to be Provided
* It’s a permanent, entry level role; an apprenticeship opportunity which will see the successful candidates join for a 12-18-months Level 3 Apprenticeship programme, all fully funded by first direct.
* You will be supported throughout your entire journey, with a mixture of classroom learning, independent study and on the job training, designed to build your foundations for a successful career within the HSBC Group.
* Qualification attained in this programme is Level 3 Customer service specialist.
Skills Required
Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Number skills, Analytical skills, Logical, Team working, Non judgemental, Patience.
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