Are you on the hunt for a seasonal role that's not just a job, but a whole adventure in the heart of Birmingham city? Get ready to bring the fun to life as we seek dynamic seasonal Guest Experience Hosts to become the heartbeat of LEGOLAND Discovery Centre Birmingham and SEA LIFE Birmingham! As the face of our attractions, you'll be the go-to person for our visitors, offering a warm welcome, fielding questions, and turning every interaction into a chance to create lasting memories.
You'll play a pivotal role in educating and entertaining our guests of all ages; delivering informative talks and shows, promoting conservation messages and campaigns at SEA LIFE and engaging guests at our interactive LEGO areas at LEGOLAND Discovery Centre. You will also deliver educational workshops for school groups but most of all provide outstanding customer service to all our guests. This is a seasonal contract, offering a minimum of 5 hours per week. Our attractions are open daily, so flexibility is needed as shifts will include weekends and bank holidays. If successful you'll be invited to a Hiring Event on the 28th or 29th February next week!
Responsibilities:
* Provide a warm welcome and outstanding customer service to all guests.
* Deliver informative talks and shows.
* Promote conservation messages and campaigns at SEA LIFE.
* Engage guests at our interactive LEGO areas at LEGOLAND Discovery Centre.
* Deliver educational workshops for school groups.
Requirements:
* Plenty of experience working in a customer-facing environment.
* Friendly and hardworking with a 'can do' attitude.
* A fun, dynamic, and friendly personality.
* Excellent communication, listening, and motivational skills.
* Flexibility on days and hours, especially around weekends.
Benefits:
* Monthly bonus based on guest satisfaction.
* 25% discount in our retail shops and restaurants.
* 40% off LEGO online.
* Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year.
* Employee pricing up to 55% off cinema tickets.
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