Job summary We are looking to recruit an experienced administrator to join our Wheelchair Service Administration team. This is a varied and interesting role and you will be working in our new, bespoke Wheelchair Centre. Candidates should be educated to GCSE's grades A-C, have excellent keyboard and word processing skills, excellent organisational, communication and interpersonal skills, along with the ability to work under pressure. As we support a large geographical area we are a very busy team but with this comes a lot of job satisfaction. Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received. Main duties of the job To provide comprehensive, administrative, IT and clerical support for all staff within the Northumbria Healthcare NHS Foundation Trust, Wheelchair Service. To work flexibly within a team, providing support to colleagues and the multidisciplinary team and provide cover for other administrative and clerical staff when required, on a shared basis. To present a user-friendly and accessible service for the public. To deal with reception & telephone enquiries effectively and efficiently. About us We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, in addition to our state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. We also care for people in their homes and provide services from facilities in local communities such as health centres. We give people greater choice and control over their care to help them to live independently at home and avoid hospital admission where appropriate. High quality patient care is at the heart of everything we do and we strive to ensure every single patient and service user has an exceptional experience with us. We have one of the most extensive patient experience programmes of any trust in England. Date posted 19 February 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year per annum Contract Permanent Working pattern Full-time, Part-time, Job share, Flexible working Reference number 319-6987205IO Job locations Northumbria Manufacturing & Innovation Hub Avenue Road Seaton Delaval NE25 0QJ Job description Job responsibilities Dealing with incoming telephone calls Managing and processing email queries Recording referrals, re-referrals and prescriptions on our electronic systems Arranging delivery and handover of wheelchairs Recording issued equipment on our electronic systems Scanning documents Photocopying Arranging appointments and reception duties when required Supporting data collection Supporting the wider service team and our patients Job description Job responsibilities Dealing with incoming telephone calls Managing and processing email queries Recording referrals, re-referrals and prescriptions on our electronic systems Arranging delivery and handover of wheelchairs Recording issued equipment on our electronic systems Scanning documents Photocopying Arranging appointments and reception duties when required Supporting data collection Supporting the wider service team and our patients Person Specification Qualifications / Professional Registration Essential GCSE/CSE Maths & English pass. Computer skills to ECDL or equivalent experience. Experience and knowledge Essential Has experience working in a customer service environment. Desirable Knowledge or experience with an equipment loans service or wheelchair service. Experience with Access database systems, Oracle 11i procurement, and web based systems. Other requirements Essential It is an essential requirement of the role that the post holder has a valid driving licence and is either a car owner and able to use the car for work purposes, or has a Trust personal lease vehicle which may be used for the role. However, the Trust would consider making reasonable adjustments to the role, if necessary, to enable a disabled person to undertake the role. Person Specification Qualifications / Professional Registration Essential GCSE/CSE Maths & English pass. Computer skills to ECDL or equivalent experience. Experience and knowledge Essential Has experience working in a customer service environment. Desirable Knowledge or experience with an equipment loans service or wheelchair service. Experience with Access database systems, Oracle 11i procurement, and web based systems. Other requirements Essential It is an essential requirement of the role that the post holder has a valid driving licence and is either a car owner and able to use the car for work purposes, or has a Trust personal lease vehicle which may be used for the role. However, the Trust would consider making reasonable adjustments to the role, if necessary, to enable a disabled person to undertake the role. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Northumbria Healthcare NHS Foundation Trust Address Northumbria Manufacturing & Innovation Hub Avenue Road Seaton Delaval NE25 0QJ Employer's website https://www.northumbria.nhs.uk/ (Opens in a new tab)