Working Pattern: Monday to Friday, 8am to 5pm
Role Overview:
The FTTH Engineer is responsible for the installation of ‘Fibre to the Home’ broadband services to residential customers. As a customer-facing, field-based role, high levels of customer service and producing a quality service is paramount.
REQUIREMENTS:
Responsibilities and Duties
* Installation of FTTH broadband services to residential premises, including carrying out external and internal cabling work.
* Working at heights up to 15 metres, including working on telegraph poles and ladders.
* Delivering professional and quality customer service.
* Self-auditing work to ensure it meets all company and client standards.
* Ensuring all activities are carried out in line with Health and Safety standards, including carrying out daily checks to ensure safety.
* Maintenance of a clean and tidy environment at all times.
* Prepared to work in all weather conditions.
Skills and Qualifications
* A Full UK Driving License is essential due to the field-based nature of the role; candidates must have held this license for 1 year and have a maximum of 6 points.
* Full training will be provided to the right candidate; however, candidates with experience working on the BT Openreach network and hold NRSWA Street Works qualifications are desirable.
* Be able to communicate effectively and professionally with customers and clients.
* Proactive in the resolution of engineering obstacles, with liaison with Team Managers.
* Ability to take direction from management and carry out works in an efficient and timely manner.
* Dedication to delivering high levels of customer service.
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