Food & Beverage Operative
Company: Klarent Hospitality
Location: Doubletree by Hilton Edinburgh Airport, Edinburgh, United Kingdom
Job Type: Part-time
Job Ref: AM13924
Salary/Benefits: Competitive Salary along with share of service charge.
Contract type: Casual
Hours: Part Time
Posted date: 19/01/2025
Benefits
* £250, up to £1000 cash incentives when referring a friend to come and join our team - T&C’s apply
* Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.
* Meals provided whilst on shift
* Sales incentives and initiative rewards
* Discounted / Free use of leisure facilities – “Hotel specific”
* Stays in our hotels at discounted prices or even free stays as one of our rewards & recognition incentives
* Opportunities for personal development within the Hotel Group Brand Portfolio
* Fully funded apprenticeships – T&C’s apply
* Annual Holidays entitlements inclusive of Bank Holidays
* Opportunity to buy additional holiday entitlements
Role Requirements
Does the below sound like you?
* Passionate and willing to learn
* Positive attitude and someone who makes our guests smile
* Genuinely friendly and caring
* Enjoys working as part of a team
* Ambitious and hard working
* Good organisational / time management skills
* Resilient, creative, able to multitask and work under pressure
* Good command of the English language to enable communication with the team
* Good communication and excellent grooming standards
* Ability to work morning, afternoon/evening, and weekends
* Deliver exceptional customer experiences all the time
Responsibilities
* Support the team in delivering exceptional customer service
* Work in various areas such as Bar, Restaurant, Breakfast, Room Service, and/or Conference and Events
* Welcome guests in a polite and friendly manner
* Ensure all customer requests and queries are responded to promptly
* Learn from points of complaints to enhance future customer service
* Deal with guest complaints efficiently, ensuring guest satisfaction
* Have good insight knowledge of the hotel and its products
Klarent Hospitality operates branded hotels in key locations across the UK and Ireland, nurturing talent and driving superior performance and growth.
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