Position Overview
As IT Coordinator at Nteractive you’ll have a varied workload and get involved with multiple areas of IT. You’ll set up computers and workstations for users, troubleshoot and maintain IT hardware such as Windows and Mac laptops, iPhones and Android phones; organise the purchase and replacement of equipment, and plenty more.
You will be our go-to person here in the office, on hand to help with any issues that may arise for colleagues in the office or working remotely.
A large part of your role will be to be responsible for managing the IT assets across the organisation. This includes managing the availability of equipment, life cycles and warranties and arranging deliveries and collections for sites and colleagues across the UK, US and further afield when needed.
Ultimately, you will be responsible for ensuring your colleagues have the equipment they need, when they need it.
Responsibilities
As IT Coordinator you will be responsible for:
1. Assisting the IT and wider Operations team with both asset and licence management.
2. Liaising with people via phone, email, messages, and face to face, providing excellent customer service and communicating clearly.
3. Monitoring the IT Helpdesk ticketing system, replying in a timely manner, in line with SLA’s and KPI’s.
4. Provide technical expertise in identified areas; to monitor, progress, and complete ITSM tickets in line with SLA’s and KPI’s.
5. Ensure that every request you work on has actions recorded in the ITSM’s ticket. This is to include communication with users, detailing the actions you undertook, their outcomes, and the final resolution / closure information.
6. In the event of significant incidents, ensure your line manager is made aware immediately. In the event your line manager is unavailable, another member of the management team is to be informed immediately.
7. Managing IT equipment availability, placing orders with suppliers and adding procurement requests in the order management system.
8. Keeping accurate records of company equipment, software, and installations.
9. Building, repairing, and preparing IT equipment such as laptops, mobile devices, peripheral items, and other equipment ready for usage.
10. Working with both partners and colleagues, organising the distribution and collection of IT equipment across the business.
11. Administering the supplier finance processes, including receiving IT invoices, matching invoices to orders, obtaining relevant sign offs, and working with the Finance team to ensure efficient governance and payment.
12. Creating knowledge articles and participate in the maintenance of the knowledge library.
13. Participate in and encourage the sharing of good practice, processes, and successes with other business areas.
14. Any other duties consummate with the post and / or hours of work, as may reasonably be required of you at your initial place of work or at any other of the company's establishments.
Skills, Experience, And Competencies
As IT Coordinator, you should have the following experience:
1. Asset Management: Proficient in tracking and managing IT assets throughout their lifecycle, including procurement, deployment, maintenance, and disposal.
2. Technical Knowledge: Strong understanding of hardware and software inventory, licensing, and compliance requirements, ensuring all assets are up-to-date and within legal guidelines.
3. Data Analysis: Skilled in using asset management tools and software to analyse data, generate reports, and provide insights for optimizing asset utilisation and cost efficiency.
4. Experience administering Microsoft 365 and Entra desirable.
We would also like you to have
1. A passion for technology, and eagerness to learn and develop within your role.
2. The ability to communicate clearly and effectively with colleagues and stakeholders.
3. Ability to identify issues, and work alongside the team to deliver an excellent end user experience.
About Us
We are Experience Architects with an ambition to cultivate client trust and brand value.
We are a people first agency where our passion and boundless collaboration combine to deliver excellence for our clients. We are commercially aware and drive value for our clients and Nteractive by seeking efficiencies and cost effectiveness without compromising the creative vision. We are forward thinking and constantly pushing ahead for ourselves and our clients.
We are specialists in the technology sector. We create incredible live brand experiences – the sort that really make a difference. Experiential marketing campaigns, product launches, conferences, incentive programmes, exhibitions, VIP experiences, store launches, hospitality programmes, digital campaigns, brand films, internal communications programmes and much more.
Our Commitment
We eagerly seek individuals who bring diversity of background, experience, and thought to create an engaging work environment, foster innovation and better understand and meet the needs of our users. We encourage people from underrepresented and/or marginalized backgrounds, including BIPOC, LatinX, LGBTQ+, women, and people with disabilities, to apply.
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