* Immediate start
* Hybrid working
About Our Client
The company is a leading business services provider based in Crawley, employing over 10,000 staff members. It has a strong reputation for delivering high-quality solutions and services to a wide range of clients across various industries.
Job Description
* Respond to customer queries via phone, email, and social media platforms.
* Record, update, and maintain customer information in the company database.
* Resolve customer complaints promptly and professionally.
* Collaborate with team members to improve customer service processes.
* Assist with administrative duties as required.
* Provide feedback on customer service issues to management.
* Support the Secretarial & Business Support department in various tasks.
* Adhere to company policies and procedures at all times.
The Successful Applicant
* Prior experience in a customer service role within the business services industry.
* Excellent communication and interpersonal skills.
* Strong problem-solving abilities.
* Proficiency in using customer relationship management (CRM) software.
* A knack for multitasking and prioritising tasks efficiently.
* A positive attitude and a customer-centric approach.
What's on Offer
* A supportive team environment within the Customer Service department.
* Opportunities to gain experience in the business services industry.
Contact
Frankie Deacon
Quote job ref
JN-092024-6539371
Phone number
+441932264087