Reference: FRS/
Closing Date: Friday 9th May
Location: Bankhead Central, Bankhead Park, Glenrothes, KY7 6GH
Hours: 36 Hours per week
Salary : £24, - £27, (£13.26 - £14.43ph)
Status: Permanent
Fife Resource Solutions (FRS) LLP is an Arms-Length External Organisation owned by Fife Council. It provides comprehensive resource management services to the council and commercially to wider business and organisations.
We employ over people within Fife to undertake these activities and handle over, tonnes of waste and recyclable materials per year.
We operate: Commercial Waste and Skip Hire Services, Material Recovery Facilities; an Anaerobic Digestion Plant, Aerobic composting operations, 11 household waste recycling centres, around multi-material recycling points, fuel production, landfill gas recovery, combined heat & power plant, district heating, active landfill sites, closed landfill sites, leachate treatment facilities and all the associated logistics and business operations.
You will work as part of the Business and Commercial Operations team, where you will be responsible for providing efficient and effective customer focussed business support, delivered in a professional manner. This includes being the first point of contact for customers, processing their service requests and queries in relation to business areas such as commercial waste collection and skip hire.
Your role will be to provide comprehensive administrative support, as well as providing a high standard of customer care for FRS customers. Major job activities will be to assisting in coordination of service schedules, amending and rescheduling bookings to accommodate customer requirements, maintaining the FRS email systems including incoming correspondence, monitoring responses received, managing bookings and service requests, and dealing with customer issues in accordance with the agreed standards and recognised policies and procedures.
Customer service and communication skills are essential for this role.