We are seeking to appoint a highly motivated and welcoming individual to staff our library helpdesk. The library currently houses 38,000 items including books, journals and special collection items, provides access to a range of online resources and supports users with their research enquiries. It is situated in the Duke Street building, which also contains the university shop, a lecture theatre and teaching rooms.
The successful applicant will ideally have a knowledge of Higher Education libraries and the needs of creative arts students. You will also ideally have an understanding of how a library collection is organised and maintained.
You will be expected to perform basic library duties including issuing and returning books, as well as supporting the Library Assistants with other library-related tasks. Your duties will include:
1. Welcoming users to the library
2. Answering initial enquiries and directing users to the relevant information, resource or support they require
3. Processing new stock and helping to maintain the existing physical collection
The post requires an attention to detail and ability to greet users and provide directional information, in particular in relation to library and IT support. Confidence using IT will be a key requirement of the role, and experience using Microsoft Office is essential.
You will have previous experience of working in a customer service environment, strong interpersonal skills and be an excellent team player. The successful candidate will demonstrate an engagement with the needs of students in the current Higher Education environment, and a dedication to excellent customer service.
Part-time: 29.6 hours per week for 52 weeks per year
Salary: £20,358 per annum pro-rated from a full-time equivalent salary of £25,448 per annum
Closing date for applications: 4th May 2025
Interviews will be held on: 29th May 2025
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