Job title: RoomAttendant
Department: Housekeeping
Inspired& supported by: ExecutiveHousekeeper
Salary: 1533(including servicecharge)
Morningshifts: 08:30 17:00
Evening shifts: 14:3023:00
Yourpurpose will be: To take pride in creatingthe finest presentation of guest bedrooms and public areas of thehotel ensuring consistency in our standards and exceeding guestexpectations at all times. You will begin by specialising in guestrooms and have the opportunity to develop your skills to includepublic areas laundry and cloakroom to become a wellroundedmultiskilled Guest ServicingAgent.
Youwill be accountablefor:
* Undertaking allservicing requirements of our guests in line with our servicestandards while taking every opportunity for memorablepersonalisation
* Handling guest requestsbelongings and personal items with the utmost care security anddiscretion.
* Taking pride in showcasing ourpublic areas ensuring the highest standards ofcleanliness
* Engaging in meaningfulconversations that will inspire our creation of memorable momentsfor guests
* The careful processing of guestgarments and staff uniforms/garments
* Alwaysputting our guestsfirst
Yourkey responsibilities & contribution willbe:
To prepare guestrooms and publicareas
* To ensure thatall specified areas are cleaned and presented within the allocatedtime frame in line with our servicestandards
* To replace minibar glasses mugs andcutlery in the rooms
* To report anymaintenance/cleanliness issues through the correct channels and tofollow through to ensure issues arerectified.
* To inspect and give back occupiedrooms/stayover and departure rooms in accordance with our servicestandards
* To complete audits of the rooms onoccupied rooms and departure rooms
* To ensureservice areas are kept tidy and clear in coordination with the HOHporters.
* To clean and maintain all public areasto the standard required (including corridors staircases guestlifts guest toilets and any other public areas of thehotel)
To assist in ourguestcloakrooms
* Providedirections and assist with all guestenquiries
* Handle guests property securelyaccurately and efficiently
* Liaise with securityover any concerns or issues with guestitems
* Ensure all required items are kept cleanand replenished
* Cleaning of guest toilets andnearby public areas
Toassist in the laundry and with valetservices
* Collectingprocessing and delivering laundry dry cleaning and pressing forguests
* Assist with packing/unpacking/room movesfor guests
* Polishing guestshoes
* Accurately recording and charging allitems
* Sewing and garmentrepairs
* Operating laundry equipmentcorrectly
* Assisting in controlling linen stocksand linen inventories
* Accurately processing anddistributing staff uniforms communicating damage and missingitems
* Ensuring all communications with guestsare in line with our service standards.
* Havinga thorough knowledge of hotel services and facilities to share withour guests
* Ensuring safe and secure use ofmaster room keys
* Other duties as specified byHousekeepingleadership
Qualifications:
What youwill need to do in thisrole:
Essential:
* Frequentlykneeling pushing pulling lifting carrying reaching standing andwalking.
* The ability to prioritise and organiseyourself
* Able to work under pressure and athigh speed.
* Warm enthusiastic and positivepersonality with the ability to build trusting relationships withothers.
* Can do attitude and able to adapt tochanges
* Problemsolvingabilities
* Attention todetail
* Highly responsible and able to followdirections thoroughly whilst also able to work independently withlittle supervision
* The desire to develop yourskills to include public areas laundry andcloakroom
Desirable:
* 1yearof minimum experience in the hospitality industry is preferred. And6 months minimum in housekeeping.
* Flexibility.Working 40 hours Monday to Sunday. Able to work different shifts(weekends morning and/or evening) and able to assist with longerhours if needed.
* Outstanding communicationskills
Please note that we believe inflexibility and multiskilling and you may be asked to do differenttasks from time to time to enable us to meet the needs of ourguests andcolleagues.
RemoteWork :
No
EmploymentType :
Fulltime