The role
We are looking for a highly organised and proactive Sales Support Coordinator to join our Commercial Team. This role is pivotal in supporting our field-based sales team, ensuring the smooth coordination of sales processes, customer onboarding, and ongoing pipeline management. You will play a key role in enabling the sale of Products while maintaining accurate sales data and continuously improving our CRM and reporting processes.
As the Sales Support Coordinator, you will take full ownership of tooling, software, and programming for new and existing customers, ensuring seamless execution and alignment with company objectives. You will also be responsible for managing the sales pipeline, maximising opportunities across fabricators, installers, and Specialist Products, and driving efficiency in sales operations.
What you'll do
* Provide comprehensive administrative support to sales management and the field-based sales team.
* Manage the new business prospect pipeline, ensuring full visibility of all sales opportunities and implementing a monthly reporting mechanism for live prospects.
* Coordinate new business onboarding, ensuring a structured and consistent approach across the team.
* Proactively maintain and enhance CRM masterdata, ensuring data accuracy and maximising its value in strategic decision-making.
* Oversee cost management in customer support and company expenditure, contributing to cost reduction initiatives.
* Coordinate customer tooling and software (outsourced and in-house), ensuring all projects align with agreed budgets, deadlines, and commitments.
* Develop and manage a robust reporting mechanism for customer tooling and software.
* Drive sales process improvements to increase efficiency and reduce waste.
* Produce accurate monthly management reports to support sales operations.
* Provide customer service support as required.
* Take ownership of Sales Meeting agendas, ensuring accountability across the Commercial Team.
* Organise monthly meetings with BDMs, providing resource support for annual objectives.
* Maximise customer engagement, including ensuring top customer attendance at corporate events.
* Manage customer anniversary recognition, ensuring key milestones are acknowledged.
* Coordinate customer visits to VEKA, delivering an experience aligned with brand expectations.
* Collaborate with the Marketing Team to ensure the sales team is fully equipped for product launches.
* Maintain and manage corner samples, sample windows, and sample boxes to support sales activities.
* Own and maintain SharePoint usage across the Sales Team, ensuring compliance and quality.
What you'll need
* Strong organisational skills, with the ability to manage multiple priorities and deadlines.
* A resilient and proactive approach, with excellent decision-making skills.
* Experience in sales administration, CRM management, or sales coordination (preferably within manufacturing or a B2B sales environment).
* Excellent communication skills, both written and verbal, with a professional and confident approach.
* High attention to detail and numerical accuracy in reporting and data management.
* Proficiency in SAP, SAP CRM, and Microsoft Office packages.
* A problem-solving mindset, with the ability to introduce and embrace new ways of working.
* Strong team player, contributing positively to team dynamics and overall success.
What you'll get
* Healthcare cash plan
* Employee assistance programme
* Annual profit share
* Discounted gym membership
* Free fruit & coffee machines
* Subsidised vending machines
What we do
VEKA has been leading the global development of PVC window systems for over 50 years, through design, innovation and customer focus. With factories in over 40 countries across Europe, Asia and America, VEKA is the world’s largest manufacturer of extruded PVC products.
At VEKA, we are more than just a workplace; we are a global community of passionate individuals dedicated to excellence. We are innovators, constantly pushing boundaries to shape the future of our industry. We are collaborators, creating a culture of teamwork, accountability and mutual support. We are committed to the growth and development of our people because we believe that when our employees thrive, so does our organisation.
#WeAreVEKA - Are You?
VEKA embraces diversity and inclusion, welcoming applicants from all backgrounds. Join us in cultivating a workplace that celebrates individuality and promotes collaboration.
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