The post holder will provide a comprehensive administration and information service across the Central & West locality Physical Health teams, coordinating their activities with other members of the Business Administration Team to ensure an efficient and confidential service is provided.
The post holder will be aligned to a specific team and is required to work flexibly in response to the needs of the Networks administrative service providing cover to departments on various sites as directed by their administration line manager to ensure continuity of a quality service provision.
• Be the first point of contact for the Admin Hub
• Dealing with routine queries from patients, patients’ families and carers using tact and empathy as required and ensuring complex queries are promptly passed on to the appropriate member of staff.
• Be an advocate for services, responding accurately and appropriately to enquiries and requests for information in relation to service provision.
• Communicate effectively with clients by telephone, text, email or letter as appropriate.
• Create paper patient records in accordance with departmental requirements.
• File documents including service user information.
Photocopy, scan, collate and distribute documents as directed.
• Ensure timely and efficient input of client demographic information, referrals and waiting times and other activity, performance and quality indicator data onto the Trust’s computerised systems; RiO, ECR, IRIS etc.
• Carry out searches on Trust information systems to ensure data quality is updated.
• Updating patient information, documents and service web-sites.
• Ensure adequate supplies of patient information and service related materials for marketing, promotional and other events.
Assist in archiving service and patient records.
Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.
The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.
For more information please visit our website via Lancashire & South Cumbria NHS FT
Please see Job Description and Person Specification attached to this vacancy for the full responsibilities of this role
This advert closes on Tuesday 17 Dec 2024