The successful applicant will Remain calm and efficient when handling emergencies Have a flexible approach to work Have an Out of the Box attitude Have a confident and enthusiastic personality Be Computer literate [Office 365 necessity] Have a natural enthusiasm to help people Have a positive attitude and have the confidence to lone work Be able to work at short notice [to cover unplanned absence] Be able to cover our 24/7 rota without issue This is an interesting, rewarding and sometimes challenging position where no two days are the same.