Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland. We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together, we can do amazing things. We are seeking a reliable and enthusiastic person to become part of our Events Team at the exclusive Europa Hotel Under the inspiring leadership of our Senior Events Manager, Lyndsey Monaghan, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality. The successful candidate can expect to work mainly office hours Monday- Friday (35 hours excluding breaks) The rate of pay for this full-time position is £22,858.00 per annum. We offer a range of benefits including free staff meals, employee discounts, 29 days holiday plus your birthday and opportunities for career progression and development. For further details about our employee benefits click here. The company reserves the right to apply enhanced short-listing criteria. To find out more about Hastings Hotels and what our company offers please visit Hastings Hotels is an Equal Opportunities Employer. About The Role To assist with the smooth running of the Events department for the greatest enjoyment of the guests and maximum profit contribution to the hotel. 1. Work closely with the Group reservation team ensuring bookings are accurate 2. Update database with clients correct personal details and ensure all billing information is accurate and correct 3. Communicate travel details to other team members, providing clear and timely information 4. Assist visitor groups with their special requests such as dietary restrictions, mobility needs etc. 5. Liaise closely with tour guides and travel agents regarding planning and scheduling of visitor groups 6. Prepare and issue invoices for group bookings 7. Monitor and manage reviews across multiple online platforms such as Tripadvisor, Google Reviews and 8. Respond to all reviews in a timely and professional manner, ensuring you liaise with the relevant departmental teams 9. Acknowledge positive reviews and resolve issues arising from negative reviews in a constructive and solution oriented approach 10. Identify trends and recurring themes in customer feedback to provide insights to the management team for service improvements 11. Assist the events team with administrative tasks, such as preparing quotes and generating leads when needed About You You will be detail oriented, have a positive and proactive approach to problem solving as well as the ability to work independently and as part of a team. Required Criteria Right to Work in the United Kingdom Must have a professional appearance. Excellent communication skills (written and verbal) Must be educated to GCSE level or equivalent with grades to A-C in English, Maths & IT Must have excellent organisation and computer skills. Desired Criteria Third level qualification in Hospitality Management Experience of using Opera Reservations Reservations/Front Office experience gained within the Hospitality Industry Skills Needed Supervision, Task Planning, Team Management, Hospitality, Exceptional Customer Service Skills About The Company Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, one stand-alone grill bar/restaurant and a luxury spa. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning. Over 50 years this family owned business has successfully earned its identity and in a crowded market place because we place quality at the heart of what we do. Quality in the design of our properties and their upkeep. Quality in the local sourcing of the food and drink we offer our guests. And quality in our people, people with personality, attention to detail, and a desire to develop their careers with us. Company Culture Our guests remember small details. The open fires in the front hall. The supremely comfy beds. The fabulous breakfast and the interactions they had with our staff. It is more important that you have the correct behaviours and attitude than every last qualification we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group. We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey. As a result, we are proud to have some of the best staff retention levels in the hospitality industry. Company Benefits We offer a range of benefits including free staff meals, cash and credit card tips, employee discounts, 29 days holiday plus your birthday and opportunities for career progression and development. Vacation, Paid time off, Retirement plan and/or pension, Employee development programs, Employee discounts, Cycle to work, Competitive salary, Event tickets, Preferential room rates, Family and friends rates, Discount on meals purchased, Discount on spa treatments or products, Long service recognition, Free meals during shifts, Free parking or Discounted parking, Employee Assistance Scheme, Wellbeing Scheme, Social Opportunities, Employee of the Month Salary £22,858.00 per year Skills: Supervision Task Planning Team Management Hospitality Exceptional Customer Serv Benefits: Vacation, Paid time off Retirement plan and/or pension Employee development programs Employee discounts Cycle to work Competitive salary