Aftersales Coordinator
Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements.
Location: Cotswold Outdoor / Runners Need / Snow & Rock
Employment Type: Permanent, Full Time (40 hours per week)
Salary: £24,960 + up to £700 bonus per annum
About the Role
Join one of the UK’s largest outdoor retailers as an Aftersales Coordinator and be part of a growing company with excellent career prospects.
At Outdoor & Cycle Concepts (home to Cotswold Outdoor, Runners Need, and Snow + Rock), we are passionate about the outdoors, sustainability, and delivering outstanding customer service. This role is ideal for someone who is highly organised, customer-focused, and thrives in a fast-paced environment.
Responsibilities
* Processing returns efficiently by ensuring they are handled promptly and records are kept up to date.
* Managing supplier relationships to ensure smooth returns and timely updates.
* Providing excellent customer service by keeping customers informed and resolving aftersales queries.
* Handling credits and refunds accurately and in a timely manner.
* Tracking stock movements to monitor returned stock and support inventory management.
* Driving continuous improvement by identifying ways to enhance aftersales processes.
What We Are Looking For
* A strong customer service focus, ensuring issues are resolved efficiently.
* Excellent organisational skills, with the ability to manage multiple tasks and meet deadlines.
* Proficiency in Excel, Outlook, and Word, with the ability to handle data and records.
* Clear and professional communication skills when dealing with customers, suppliers, and internal teams.
* A collaborative approach, working effectively as part of a team.
* Strong problem-solving skills, with the ability to identify and address challenges.
* A sense of accountability, taking ownership of tasks and delivering high-quality results.
* Adaptability and a continuous improvement mindset.
What We Offer
* Salary of £24,960 per annum, plus a bonus of up to £700
* 40-60% staff discount across our product range
* 33 days holiday, including bank holidays
* Company pension scheme
* Access to Perkbox, offering discounts on supermarkets, coffee, holidays, and more
If you are looking for your next opportunity and want to be part of a dynamic team, we would love to hear from you. Apply today.