We are seeking an enthusiastic Receptionist & Administrator with customer service experience to join our established team and be part of a GP surgery that really makes a difference.
Main duties include welcoming patients, answering and navigating phone calls, and dealing with all administrative jobs that provide support to the whole practice team to ensure efficient and effective running of the practice.
The position is available for an immediate start, and will suit a candidate looking for part-time or full-time employment, Monday – Friday between the hours of 8.00am to 6.30pm. Job share is an option.
The successful candidate will need to have strong people skills that equip them to deal with difficult situations. Customer service experience, time-management skills, and the ability to multi-task between dealing with incoming telephone calls, face-to-face patient enquiries, and daily administrative tasks is a must. Familiarity with the use of Word and Excel, and internet browsing skills will be useful. Experience in the medical computer systems; EMIS & Docman would be an advantage but not essential as full training will be given. Direct experience with working in an environment that exercises confidentiality as standard, or an awareness of the importance of this area with a willingness to learn will be an asset to any candidate.
Job Responsibilities
Greet patients politely and efficiently, both face-to-face and on the telephone, ensuring that the appointment system is managed effectively. Signpost patients to the most appropriate service for their needs based on information they give. Respond to all queries and requests for assistance from patients and other visitors, working closely with the Reception Manager, Practice Manager, and Doctors to help with other administrative tasks when required.
Salary will be dependent on experience/qualifications.
Job Types: Full-time, Part-time, Permanent
Pay: From £11.50 per hour
Expected hours: 15.00 – 40.00 per week
Benefits:
* Company pension
* Private medical insurance
Schedule:
* Monday to Friday
Work Location: In person
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