This is a once in a decade opportunity to be part of designing a new operating model for HR and Finance services in the Cabinet Office.
The MyCO Programme is a small, focused team made up of programme, functional and technical specialists delivering a major corporate services transformation programme at the heart of government.
The Programme is accountable to the Chief Operating Officer and Cabinet Office Ministers, and has been set up to deliver the government’s Shared Services Strategy for the Cabinet Office.
The Programme goes beyond IT and service replacement - this is about transforming how we deliver corporate services. The focus is on business and organisational change to ensure the technology and services introduced optimise the way we work.
The MyCO Programme sits within a wider cross-government programme, the Matrix Programme, which is a transformation initiative working with eight other government departments. The Matrix Programme is a unique cross-government collaboration that will unlock simpler, better, and more joined up working by bringing together the systems, processes, and ways of working for key government functions such as HR, Finance or Procurement, commonly known as Shared Services.
Matrix will deliver the Government's three overarching objectives for shared services:
Better experience for all users - intuitive systems that are easy to use and mobile-enabled.Efficiency and value for money - better systems and services which support productivity and seek to reduce costs.Standardised processes and data.
Reporting to the G6 Service Transformation Lead, you will be responsible for Service Management of the Shared Services contract with a service provider who you will work closely with to ensure you manage the current service against contractual measures and identify potential improvements to the service. Alongside this you will need to establish effective working relations with colleagues across Finance and HR, alongside collaborating with the Framework Authority for the contract, Government People Group (GPG) and other government departments using the service such as DWP, MOJ and Defra.
The Service Manager role is as much about leadership as it is delivery. You will be responsible for leading and working collaboratively with a multidisciplinary team, focused on meeting our service user needs. As well as this you will be responsible for managing the service and fostering an environment where team members are supported and can come to you for guidance and feedback. As the Service Manager, you will provide clear and considered decision making within the team to identify the best (and industry standard) solutions.
Responsibilities
* Lead the Intelligent client Function (ICF) for the Cabinet office, building capability and skills across the team as well as managing and coordinating resources to deliver excellent service management.
* Line Management of 2 SEO’s.
* Managing the service against agreed SLA’s and KPI’s as defined within the contract ensuring service outcomes deliver business benefits.
* Be the single point of contact for service escalations and own the relationship with the framework authority, attending and contributing to associated service governance.
* Oversee key service management processes, such as the change and incident management process for Cabinet Office as well as associated governance boards.
* Lead the budget management including forecasting and assurance activity for the service ensuring value for money for the department.
* Reviewing and managing relevant risk management, contract management and business continuity procedures appropriately to ensure that delivery of service is assured.
* Lead investigative work into problems with and opportunities in existing processes, driving the collection of information and creation of recommendations for improvements.
* Analyse current processes, identify and implement opportunities to optimise processes, and lead and develop a team to deliver service improvements aligned to the delivery status of the programme.
* Take accountability of issues that occur and be proactive in searching for potential problems.
* Influence stakeholders and manage relationships effectively, building long-term strategic relationships. Facilitate and deliver business outcomes.
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