Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. Mission/Purpose of the Job Primary customer contact position for the collection of forced placed collateral protection insurance premiums on Transport Funding loans. This position reports to the TF VP/Portfolio Manager. Key Responsibilities/Accountabilities · Initiating calls and letters to customers whose collateral is uninsured soliciting and arranging for prompt payment of premium amounts owing. · Negotiating acceptable repayment arrangements over time with customers to liquidate forced placed premiums. · Initiating calls to customers whose collateral is reported to be uninsured and arranging with customers or insurance agents for proof of insurance coverage. · Maintaining a record of all contacts in the customer's call history loan record. · Serves as licensed producing agent for Arrow, obtains premium quotes and binds coverage for retail customers in the branches. Critical Competencies · Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. · Negotiating: Can negotiate skilfully in tough situations with both internal and external groups; can settle differences with minimum noise; can win concessions without damaging relationships; can be both direct and forceful as well as diplomatic; gains trust quickly of other parties to the negotiations; has a good sense of timing. · Persuades: Using compelling arguments to gain the support and commitment of others. · Customer Focus: Building strong customer relationships and delivering customer-centric solutions. · Collaborates: Building partnerships and working collaboratively with others to meet shared objectives. · Drive for results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. · Functional/Technical Skills: Has the functional and technical knowledge and skills to do the job at a high level of accomplishment. · Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement. Personal Profile Essential Educational and/or Training Qualifications and Certificates: High School Diploma Preferred Experience and Knowledge: · Property & Casualty Insurance License preferred. · Three year’s experience in retail property and casualty insurance agency operations. · PC proficient with high level experience of Microsoft Word. · Skilled in the use of loan management software programs. · Adept with numbers. We value your data privacy and therefore do not accept applications via mail. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Who we are and what we believe in Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide. Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities. Arrow Truck Sales, part of Volvo Group, is the leading retailer of used medium and heavy duty trucks in North America, with locations throughout the US and Canada. Since 1950, Arrow has built a solid reputation in the trucking industry by providing high-quality, pre-owned vehicles to customers who want to maximize the value of their purchasing dollars. Job Category: Commercial Financial Services Organization: Arrow Truck Sales Travel Required: No Travel Required Requisition ID: 13502