Residential Services Coordinator, Community Homes for Opportunity
- Application Deadline: April 16, 2025 -
Community Homes for Opportunity (CHO) strives to achieve best practices in supportive housing, guided by the Ontario Supportive Housing Policy Framework and Best Practice Guide. CMHA TVAMHS CHO enters into contract with Private CHO Homeowners providing guidance and support to maintain and improve physical and personal care standards within the CHO program. Compliance with the contract is achieved through monitoring of standards set out by the Ministry of Health.
The Residential Services Coordinator monitors all contract standards and compliance with the tenancy rights in agency funded CHO Homes. The Residential Services Coordinator works with homeowners/home staff, clients, and the CHO team to improve quality of life for individuals in agency funded homes.
The Coordinator role is not within the bargaining unit and will not carry a client case load. The Residential Services Coordinator will oversee Residential Liaisons.
Consider revitalizing your career and making a difference in your community by joining our team!
WHAT WE'RE OFFERING:
* What you'll be making: $31.76 to $39.01 per hour
o The above are initial rates; with grid increases as per policy.
o Internal staff members will be placed on the appropriate grid based on their current rate of pay, up to Level 8 of the grid.
* When you'll work: 70 hours over a two-week period; 4-day work week Monday-Thursday 8:00am-4:45pm with one Friday off, and one Friday working 12:00pm-4:00pm.
* What your benefits will be: After a 90-day waiting period, will be enrolled in extended healthcare benefits.
* Your pension plan: Immediate enrollment in Healthcare of Ontario Pension Plan (HOOPP).
HOW YOU WILL BE MAKING A DIFFERENCE:
Monitoring of Standards/Communication/ Mediation:
* Coordinate and conduct on-site visits for assigned agency CHO funded homes to review program standards on a scheduled and unscheduled basis. This includes full property and bedroom assessments and meal/food assessments.
* Educate and provide problem-solving assistance to owners/home staff to ensure that standards in agency funded houses are maintained at all times, ensuring the required legislations for the CHO program.
* Investigate complaints from clients, owners/home staff, external agencies, and community members, and formulate action plans to address the same while ensuring to enlist the collaboration of all stakeholders involved.
* Meet quarterly or as needed with the homeowner and home support staff to discuss problems or concerns identified by clients, home staff, or client supports and review next steps.
* Review fire drills and house meeting minutes at a minimum quarterly basis.
* Review Health and Safety Inspections at CHO homes on a quarterly basis; follow safe work practices and report hazards.
* Review maintenance procedures to log and ensure problems are addressed in a timely manner.
* Meet regularly with the CHO Manager and team to share information and develop ways to address and resolve home issues.
* Report any serious client concerns to the CHO support staff and CHO Manager.
* Provide backup to Residential Services Coordinators who are absent due to illness or vacation.
Supporting Tenancy Rights:
* Monitor and ensure that Tenancy Agreements and Information Packages are provided to clients.
* Approve verbal and/or written warnings provided to clients by owner/home staff.
* Chair client-Homeowner dispute meetings and ensure that a fair and legal process is employed when owner/home staff deal with tenancy issues.
* Liaise and work in partnership with the Homeowner, site support staff, and the client’s supports, if any, to promote a problem-solving approach to resolving tenancy concerns and helping clients maintain their housing.
Administrative Responsibilities:
* Ensure Homeowners are compliant with mitigation of risk documentation and follow-up on incidents and occurrences.
* Review quarterly program review reports on compliance with standards, including ongoing house management issues, safety and security, and make recommendations for and carry out follow-ups on items from unit inspections as needed.
* Collect all annual Fire Inspections, fire equipment supplier reports, and Public Health Unit Reports, and file a copy of inspection records, including records relating to any successful or unsuccessful inspections made by any duly authorized municipal, provincial or federal inspector or qualified equipment supplier, including preventative maintenance and equipment service reports.
* Document and submit client-Homeowner dispute meeting reports and incident reports.
* Participate in internal and external committees as required, as a contributing team member, ensuring that the organization continues to develop as a learning organization and such learnings are shared amongst members.
* Be accessible by cell phone for communication between regional offices and off-site locations during business hours.
* Other duties as required.
WHAT YOU'LL NEED TO APPLY:
Police Vulnerable Sector Check Requirements
Successful candidates must have a Police Vulnerable Sector Check completed in the last six months. Interested applicants who reside in the City of London and are in need of a Police Vulnerable Sector Check (PVSC) are encouraged to apply for one as soon as possible as PVSCs in the City of London are currently taking approximately 2 weeks to be processed and offers of employment cannot be made without receipt of a PVSC.
We require the following qualifications:
* University undergraduate degree or college diploma in human service or business field of study (Primary proof of credentials will be required during the hiring process, i.e., an original degree/diploma/certificate or official transcript; for ongoing education, an unofficial transcript will be accepted).
* Valid Driver’s Licence and access to a vehicle with adequate insurance to carry out job duties.
* Demonstrated ability to attend work regularly.
* Clear, current Police Vulnerable Sector Check (PVSC).
We prefer the following qualifications:
* 1 year’s experience in the field of compliance, accreditation, and property management.
* Experience working with clients of the mental health system.
* Knowledge and understanding of the following Acts & Guides:
o Fire Protection and Prevention Act, 1997;
o Personal Health Information Protection Act, 2004;
o Residential Tenancies Act, 2006 (some exemptions apply);
o Safe Drinking Water Act, 2002 (for homes with private, non-municipal drinking water systems);
o Smoke Free Ontario Act;
o Canada's Food Guide.
* Bilingual in both official languages preferred; préférence sera accordée aux candidats qui sont compétents dans les deux langues officielles du Canada.
* Proven organizational and administrative skills including the ability to prepare concise reports, establish priorities, and plan, coordinate and monitor own workload.
INTERNAL APPLICANTS: To be considered as an internal applicant, current staff members are reminded to apply using their @cmhatv.ca or @slwar.ca email address.
Get your application in by – April 16, 2024:
Our recruitment process allows us to learn about your previous work experience, your qualifications, and your commitment to fulfilling our vision. While we appreciate the interest of all applicants, only those individuals being considered for a position will be personally contacted by someone from the interview team.
We welcome and encourage applications from all members of our community including persons of any gender, gender identity, gender expression, or sexual orientation, persons with disabilities, Indigenous persons, and members of visible minorities. If you require accommodations related to a disability at any point during the recruitment process, please contact Human.Resources@cmhatv.ca.
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