Job summary Often referred to as the Hub of the Hospital, Switchboard is open 24-7, 52 weeks of the year. Are you a skilled multitasker who can remain calm under pressure, whilst providing outstanding patient care? The post holder will be able to work under pressure, enjoy challenges and be flexible. We're on a mission to provide high quality, safe care to our patients, in an environment our incredible staff are proud to work in. Main duties of the job General call taking dealing with Emergency calls Rota watch relating to on call staff Stanley Blick paging system. To operate a Mitel SX2000 telephone system without supervision. To operate the bleep system, issue and re-programme bleeps in the absence of the Supervisor. To assist with telephone enquiries from members of the Trust, general public, GP's, Hospitals and other organisations. General call taking dealing with Emergency calls Rota watch relating to on call staff Stanley Blick paging system. To take part in a rota system, covering 24-hours, 7 days per week. To be knowledgeable and fully competent of answering and following procedures for all emergency telephone calls/alarms, e.g., cardiac arrest, fire, helicopter landing trauma, paediatric emergencies and major incidents. To monitor all audible alarms and in the event of the alarms being activated inform the appropriate staff. About us We are a small team operating across both sites across The Princess Royal Hospital, Telford and The Royal Shrewsbury Hospital. Full training will be given. Date posted 02 January 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year per annum/pro rata Contract Permanent Working pattern Part-time Reference number 223-TLP-966 Job locations The Royal Shrewsbury Hospital MYTTON OAK ROAD Shrewsbury SY38XQ Job description Job responsibilities For full duties and responsibilities please refer to the attached document entitled Job Description. Job description Job responsibilities For full duties and responsibilities please refer to the attached document entitled Job Description. Person Specification Knowledge and experience Essential Keyboard skills and experience Desirable Knowledge of medical terminology Switchboard experience Skills Essential Ability to prioritise work Ability to show initiative Communication skills Team player Person Specification Knowledge and experience Essential Keyboard skills and experience Desirable Knowledge of medical terminology Switchboard experience Skills Essential Ability to prioritise work Ability to show initiative Communication skills Team player Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name The Shrewsbury and Telford Hospital NHS Trust Address The Royal Shrewsbury Hospital MYTTON OAK ROAD Shrewsbury SY38XQ Employer's website http://www.sath.nhs.uk/ (Opens in a new tab)