Client: Bupa
Location: Salford, United Kingdom
Job Category: Customer Service
EU work permit required: Yes
Job Reference: ef3501bbc112
Job Views: 5
Posted: 14.02.2025
Expiry Date: 31.03.2025
Job Description:
Service Team Manager
Full time, Permanent
Hybrid
Salary starting at £31,000 per annum DOE
Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters, making a difference to the lives of our customers each and every day.
Customer Payments is a division within UK Insurance OHCM, comprising multiple teams accountable for delivering excellent service to customers throughout their time with Bupa.
How you’ll help us make health happen:
Reporting to the Senior Manager for Customer Payments, you will be an experienced team manager with proven leadership skills and a track record of leading, motivating, and developing a team of front-line employees.
You will identify and deliver improvements, working with third-party outsourcers to improve effectiveness and reduce costs.
You’ll work with your leadership team to increase digitisation, improve efficiency, and reduce costs.
You’ll also need to deliver strong team performance through effective work allocation and supervision, leading multi-disciplined teams to deliver outstanding operational performance alongside peers within the wider Customer Support & Payments directorate, key stakeholders in other areas, and our third-party outsourcers (e.g., Genpact).
Key Skills/Qualifications Required:
1. Previous experience of managing front-line customer service teams is essential.
2. An ambition to offer great customer service and to progress within a great team.
3. Experience of working with off-shore outsourced providers would be desirable.
4. Demonstrable experience of delivering results through continuous improvement and skills in planning and time management.
5. A good communicator, with experience of coaching is essential.
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical to financial, social, and environmental wellbeing. We support flexible working and have a range of family-friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
1. 25 days holiday, increasing through length of service, with option to buy or sell.
2. Bupa health insurance as a benefit in kind.
3. An enhanced pension plan, where Bupa doubles your contributions and life insurance.
4. Discounted access to My Gym Discounts, a flexible, monthly subscription service with live classes, fitness apps, and 1-2-1 sessions.
5. My Bupa Extras - Exclusive discounts and cashback deals.
6. Free local parking and access to a season ticket loan for public transport.
Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring, and responsible in everything we do.
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