Deal with all queries, correspondence and telephone calls in a timely, professional and sensitive manner, preparing draft responses as necessary. Manage electronic diaries to co-ordinate internal and external meetings. Prepare papers for meetings, attend, take and type minutes as required. Ensure stationary supplies are sufficient and place orders when necessary. Assist the Divisional Operational Manager in the smooth running of the IVIg process. Input medication information for each patient on to the National Immunoglobulin database in a timely manner. Monitor the IVIg review spread sheet and ensure patients are reviewed within required timescales so that efficacy outcomes are obtained. Co-ordinate IAP (IVIg Approval Panel) meetings ensuring data is recorded on the database correctly. Co-ordinate appointment bookings for the Trusts Orthotic service; ensuring additional clinic capacity is sourced from the suppliers as required. Liaise with the supplier to ensure a smooth and effective service for patients. Liaise with Consultants and Divisional Managers to schedule outpatient sessions to ensure that all capacity is fully utilised both at WCFT and external providers. Administer the BookWise clinic room scheduling system ensuring rooms are cancelled for all annual and study leave and booked for additional clinical activity. Manage consultant and nurse annual leave requests. Liaise with external sites were WCFT Consultants provide outpatient activity as required. Suggest changes to working practice, system functionality, policies and procedures when identified. Work within DH guidelines and the Trusts Patient Access Policy. Use iCS to access patient records for project work and waiting list issues when dealing with queries/complaints etc. Retrieve case notes as required