EXPERIENCE AND EDUCATION:
Essential Qualifications/Experience:
· A very good general working knowledge of IT hardware and auxiliary computer equipment, such as printers and scanners
· Experience of Configuration Management and Service Asset Management
· Knowledge of any of the following NATO Functional Services; NCOP, Core GIS, TOPFAS, LOGFAS, AirC2IS, NIRIS
· MARITIME C2 Systems i.e. MCCIS
· ITIL Foundation certificate
· Prior experience of working in an international environment comprising both military and civilian elements
· Knowledge of NATO responsibilities and organization, including ACO and ACT
DUTIES/ROLE:
· Assists in the administration of services for a variety of command and control information systems, e.g. MCCIS (Maritime Command and Control Information System) Joint Tactical Chat (J-Chat), TACSAT, TOPFAS, LOGFAS, ICC, NIRIS, AirC2IS, Core-GIS, MSA, NCOP and as directed
· Works as part of a team providing 24/7 support of services as directed
· Works closely with the OPSCEN and the Centralised Service Desk as directed in support of ITIL processes as implemented within the Agency
· Delivers, activates and maintains end user applications as directed
· Executes patch management procedures as directed to maintain up to date and correctly supported Functional Services
· Performs other duties as may be required