Our client is based in Hastings and due to their continual growth, we are delighted to be recruiting for a customer service administrator to join their team.
Main Duties
* Monitoring orders and orders enquires inboxes.
* Dealing with new orders, print orders and check the details, dates and pricing.
* Sending order confirmation to customers and process the order on SAP.
* Booking orders in with the delivery depot and upload to the portal.
* Checking for any changes and update the systems and the relevant people.
* Answering and diverting phone calls.
* Answering door buzzer and informing the appropriate people of the visitor.
* Dealing with daily haulier paperwork and uploads.
* Dealing with customers order update sheets and record any failures or amendments that have been made.
* Assists with customer meetings to highlight any issues and shortages etc.
* Service level reports to be completed.
* Processing of shortages - updating shortage sheet and advising the customer.
* Monitoring and processing of enquiries via inbox for any queries.
* Responsible for taking daily morning meeting notes.
* Deal with customer requests.
* Uploading invoice and run the orders report on SAP. Filter for the day being uploaded, removing any cancelled orders.
* Check all orders for the day have been delivered by the haulier successfully and check PODs to ensure all quantities are correct to what has been dispatched.
* Deal with delivery discrepancies and price checks.
* Check SAP to confirm what has been dispatch for this delivery.
* To assist with monitoring of the credit control log for top customers.
* Check weekly and 2 weekly of all invoices due for payment within a monthly basis.
* Compare the invoice value to the PO value to highlight any discrepancies. If a discrepancy is flagged to investigate with the finance team to resolve before payment becomes due.
* POD Daily Checks - Review and email all PODs to customer daily.
Qualifications and Skills
* Good telephone manner
* Quick to pick up systems - Quick Books, SAP and customer interface systems
* Good computer Skills
* Good multitasking Skills
* Order processing
* Customer booking systems for transport
* Invoices
* General office work
Working Hours
* 40 hours per week
* Monday to Friday
* 08:00 - 17:00 with an hour break unpaid (8 hours total)
We will try to respond to reply to all applicants. If, however you have not heard from us within 7 days you have been unsuccessful with this particular role. You are very welcome to apply to future advertisements advertised by CDH Recruitment Limited