Credit Controller Job Type: Full-time permanent - Mon -Fri 9-5.30pm ( flexible on start and finish times) Probation period 3 months (WFH hybrid model 3 days in the office and 2 days from home) Salary: £30-33k We are looking for an experienced Credit Controller to join our finance team. The successful candidate will be responsible for chasing overdue accounts for a ledger of approximately 500 accounts and managing debt collection of around £1.5 million a month. This role requires establishing strong relationships both internally and externally to ensure effective debt collection and to provide excellent customer service. Day to Day of the role: Contribute to the company’s Health & Safety, Food Safety, and Socio-Environmental/Energy values. Comply with all regulatory and legal requirements within the business. Achieve all KPIs and annual goals set, including objectives. Chase all overdue accounts and monitor payment patterns to minimise potential bad debt and maximise cash collection. Respond to all customer email and telephone enquiries/queries. Liaise with sales/customer services and purchase ledger to resolve stock and pricing issues. Negotiate payment plans and restrict supply of goods when necessary. General Sales Ledger Accounts Administration, including responding to copy requests, updating account contacts, checking customer credit ratings, applying credit terms, and updating customer invoice portal platforms. Required Skills & Qualifications: Proficiency in Microsoft tools, especially Outlook and Excel. GCSE pass in Math and English language. AAT or equivalent working experience. Knowledge of filing systems and proficiency in the English language. Direct experience as a Credit Controller with a solid finance background. Experience with EDI (portals) for invoice processing. Good numeracy skills and the ability to work accurately in a busy environment. An analytical mind with the ability to work well under pressure and multitask. Exceptional attention to detail, highly organised, and a ‘completer-finisher’. A flexible team player with proactive work ethic. Excellent communication skills, both written and verbal. A confident self-starter with a positive, enthusiastic ‘can do’ attitude. Customer-focused, reliable, conscientious, and dedicated. Benefits: 25 days annual holiday plus 8 public holidays per annum (5 of which you are able to use flexibly) Auto-Enrolment Pension, plus an enhanced pension option Discretionary annual bonus scheme Life assurance Cycle to work scheme Employee benefits portal with retail discounts, GP service and financial support tools Volunteer days Programme of social and team events Free parking on site Up to 40% discount on Company products Long service awards Subsidised Canteen 40 hrs/wk i.e. 9am-5.30pm Mon-Fri (start and finish times flexible) with a 3 day/week office; 2 day/week WFH hybrid working model. Probationary period 3 months Annual salary review (our ‘movers and shakers’ are always rewarded) 10% KPI related bonus based around challenging but achievable tasks related to the role To apply for the Credit Controller position, please contact Vinny Basra at the Staines Accountancy office