Job summary
This is an excellent opportunity to join the City Health Care Partnership Care Coordination Customer Service Team. This is an exciting role if you are looking for a new position working with a dynamic team within the Hull area.
We are looking for enthusiastic and well-motivated individuals. Candidates must be highly organised, being able to work to tight deadlines, whilst maintaining accuracy and attention to detail. We require a flexible approach to meet the needs of the service cover for annual leave, sickness, training at various Health Centre's within the Hull & East Riding area. Excellent communication skills and friendly approachable nature are essential for this role.
Previous applicants need not apply.
Main duties of the job
Candidates must have word processing to RSA 3 standard or ECDL or able to demonstrate appropriate level of skill, NVQ 3 in Business Administration or Customer Services or willing to undertake. Experience of working within an NHS environment would be advantageous.
For informal enquiries please contact Janet McIntyre, on telephone number 07526167576 If you require an alternative method of communication, please for further information on this post
About us
At CHCP, we're passionate aboutpeopleand we know that you are too, that's why we're here isn't it? We recognise that high quality care is delivered by high quality professionals who are appreciated, respected and supported, which is why we want to give all our colleagues the chance to shine.
Work with us and you'll be more than just a number. Our people are our shareholders and their thoughts and opinions are always heard;at CHCP you have a real voice.
Compassion is at the heart of our business; we're a team of nearly 2,500 colleagues who work together to deliverfirst-class healthcareto thousands of people living in Hull, the East Riding, Knowsley and St Helens. Local diversity demands diverse roles, that's why we have vacancies to suit everybody. No matter your role at CHCP, we'll support you to thrive.
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Job description
Job responsibilities
Please see the job description and person specification attached to this job advert for full details on the role.
Person Specification
Qualifications
Essential
1. Level 3 in Business Administration or Customer Service or equivalent knowledge and experience
2. Word processing to OCR Level 2 standard or ICDL
Experience
Essential
3. Previous experience of working in an office environment and carrying out general office procedures
Desirable
4. Previous NHS experience or working with the public
5. Previous experience of patient appointment booking systems sytstmOne
Knowledge
Essential
6. Comprehensive knowledge of a range of administration procedures and practices
7. Knowledge of a range of software programmes, including Microsoft Word, Excel, e-mails
Desirable
8. Knowledge of SystmOne functions and other clinical reporting systems
9. Knowledge of clinic/appointment programmes
10. Knowledge of making every contact count (MECC)