Job summary This is an excellent opportunity to join the City Health Care Partnership Care Coordination Customer Service Team. This is an exciting role if you are looking for a new position working with a dynamic team within the Hull area. We are looking for enthusiastic and well-motivated individuals, to support the reception Front of House Service. This role is working on a reception, meeting and greeting patients and visitors. Dealing with all aspects of a busy reception including taking phone calls, directing patients for their appointments, supporting the clinical teams. Main duties of the job Candidates must be highly organised, being able to work to tight deadlines, whilst maintaining accuracy and attention to detail. We require a flexible approach to meet the needs of the service i.e. cover for annual leave, sickness, training at various Health Centres within the Hull & East Riding area. Excellent communication skills and friendly approachable nature are essential for this role. 20 hours per week - Monday to Friday Previous applicants need not apply. For informal enquiries please contact Sharon Douglas, Administration Manager on telephone number 07964688468, or email sharon.douglas5nhs.net. About us At CHCP, we're passionate about people and we know that you are too, that's why we're here isn't it? We recognise that high quality care is delivered by high quality professionals who are appreciated, respected and supported, which is why we want to give all our colleagues the chance to shine. Work with us and you'll be more than just a number. Our people are our shareholders and their thoughts and opinions are always heard; at CHCP yo have a real voice. Compassion is at the heart of our business; we're a team of nearly 2,500 colleagues who work together to deliver first-class healthcare to thousands of people living in Hull, the East Riding, Knowsley and St Helens. Local diversity demands diverse roles, that's why we have vacancies to suit everybody. No matter your role at CHCP, we'll support you to thrive. As the 13th largest social enterprise in the UK, we're pioneering the move towards independent service delivery. Join us on our journey and help us make history. Date posted 09 January 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year pa/pr Contract Permanent Working pattern Part-time Reference number 810-6814477-A Job locations Bransholme Health Centre Hull HU7 4DW Job description Job responsibilities Please see the job description and person specification attached to this job advert for full details on the role. Job description Job responsibilities Please see the job description and person specification attached to this job advert for full details on the role. Person Specification Qualifications Essential Level 3 in Business Administration/Customer Service or equivalent level of knowledge and experience Desirable Word processing to OCR level 2 standard or ICDL Knowledge Essential Comprehensive knowledge of a range of administration procedures and practices. Knowledge of a range of software programmes including Microsoft Word, Excel, Outlook. Desirable Knowledge of SystmOne functions and other clinical reporting systems Knowledge of clinic/appointment programmes Knowledge of making every contact count (MECC) Experience Essential Previous experience of working in an office environment and carrying out general office/administration procedures Desirable Previous experience of patient appointment booking systems e.g sytstmOne Previous NHS experience or working with the public Person Specification Qualifications Essential Level 3 in Business Administration/Customer Service or equivalent level of knowledge and experience Desirable Word processing to OCR level 2 standard or ICDL Knowledge Essential Comprehensive knowledge of a range of administration procedures and practices. Knowledge of a range of software programmes including Microsoft Word, Excel, Outlook. Desirable Knowledge of SystmOne functions and other clinical reporting systems Knowledge of clinic/appointment programmes Knowledge of making every contact count (MECC) Experience Essential Previous experience of working in an office environment and carrying out general office/administration procedures Desirable Previous experience of patient appointment booking systems e.g sytstmOne Previous NHS experience or working with the public Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name City Health Care Partnership CIC Address Bransholme Health Centre Hull HU7 4DW Employer's website https://www.chcpcic.org.uk/ (Opens in a new tab)