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Technical Support Specialist Position Overview
* Communicate technical information to Dealer's customers and colleagues
* Handle incoming technical calls, diagnose faults, and work with the Service Controller to resolve problems
* Assist customers and staff with all technical aspects of the company's products
* Set up and update a knowledge database accessible by all in the Product Support office
* Assist the Service Controller in determining warranty repair eligibility
* Ensure correct parts for repairs are ordered promptly and supplied according to expectations
* Monitor Telematics and Botis Systems for servicing and repairs
* Support warranty queries and assessments
Position Requirements
* Previous experience in a technical support role is essential
* Experience in Construction Plant / Yellow Goods / Heavy Machinery is required
* Knowledge of compaction equipment is advantageous
* Knowledge of SAP is preferable
* Must be based within a commutable distance of Aylesford
* Full driving license required
Remuneration
* Salary £40,000 - £45,000
* Annual Bonus
* Monday - Friday, 08:00 - 17:00
* 33 days holiday including public holidays
* Pension scheme
Bennett and Game Recruitment is a multi-disciplined technical recruitment agency based in Chichester, West Sussex, operating across the UK with specialist teams in various industries. We act as a Recruitment Agency for this vacancy. By applying, you consent to us processing your data and contacting you regarding this application and our services.
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