Senior Customer Engineer - Enterprise Compute - Qualcomm - Farnborough, UK
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Company:
Qualcomm Technologies International Ltd
Job Area:
Engineering Group, Engineering Group > Software Applications Engineering
General Summary:
Qualcomm's Customer Engineering Group supports customers with all aspects of embedded software and systems development. This includes supporting customers with designs, training, debugging, tuning, optimizing, and integrating software. Engineers engage with customers all the way from concept to launch of their product. Candidates will assimilate onto an existing project, understand S/W driver architecture, read/write technical specifications/requirements, demonstrate strong analytical and problem-solving abilities, and work closely with external customers to customize and launch their new products.
In the Compute organization, you will have the opportunity to work on cutting-edge technology on ARM architecture. You will see first-hand how your work is instrumental in commercializing next-generation Windows laptops, tablets, and computing devices. You will have the opportunity to be part of the new Windows on ARM Compute Product line and distinguish yourself by contributing to state-of-the-art technology.
In this position, you will be responsible for assisting enterprise customers with Windows on Snapdragon (WoS) compute product commercialization and support enterprise needs for timely, faster, and smooth product evaluation. You will have the opportunity to show your strong customer support skills by resolving enterprise issues on the WoS platform and applications.
Job Responsibilities:
* Support enterprise customers with technical guidance on product features & enable quick adoption.
* Resolve technical issues with Windows on Snapdragon products around peripherals, stability, and multimedia. May need to work with customers on-site. Work with technology teams to provide complete solutions to issues in a timely manner.
* Debug enterprise application issues and collaborate with platform and technology teams, including reproducing issues and helping with detailed issue triage/analysis/resolution.
* Analyze and root cause application issues on customer software/hardware systems.
* Engage with customers to understand their design requirements, provide training, and publish documents.
* Interact with Subject Matter Experts to ensure the quality and accuracy of new features.
* Work in cross-functional teams to support customer design issues.
* Support test development and execution activities on new hardware.
* Implement tools and applications on Qualcomm platform that help debug and troubleshoot issues.
* Perform validation to ensure platform compliance with interoperability with peripherals and applications.
Skills, Knowledge, & Expertise:
* Application development, debugging, testing with C/C++ & familiarity with embedded system software.
* Experience working and debugging issues in Windows 11 environment and tools preferred.
* Software design/debugging techniques, problem-solving, and documentation skills.
* Experience with UEFI architecture and development (PEI, DXE, UEFI).
* Debugging with tools such as WinDbg, JTAG, Trace32, or GDB.
* Familiarity with Windows OS, such as Windows drivers development or Windows debugging, or familiarity with Windows command line tools such as PowerShell.
* Strong knowledge of C/C++ programming. Experience in embedded HLOS & networking is a plus.
Minimum Qualifications:
• Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 2+ years of Software Applications Engineering, Software Development experience, or related work experience.
OR
Master's degree in Engineering, Information Systems, Computer Science, or related field and 1+ year of Software Applications Engineering, Software Development experience, or related work experience.
OR
PhD in Engineering, Information Systems, Computer Science, or related field.
• 1+ year of any combination of academic and/or work experience with Programming Languages such as C, C++, Java, Python, etc.
• 1+ year of any combination of academic and/or work experience with debugging techniques.
Preferred Qualifications:
* 4+ years of experience with debugging techniques.
* 2+ years of familiarity and experience with Programming Languages such as C, C++, Python, etc.
What's on Offer:
Apart from working in an open, relaxed, and collaborative space, you will enjoy:
* Salary, stock, and performance-related bonus
* Life, Medical, Income, and Travel Insurance
* Enhanced Maternity Leave
* Enhanced Paternity Leave
* Education Assistance
* Employee Assistance Programme
* Voluntary Health Checks
* Subsidised gym membership
* Employee-run clubs, including running, football, chess, badminton + many more
We are proud to be a WORK180 endorsed employer, see our range of UK benefits and policies directly at WORK180: Qualcomm - Work180 Endorsed Employer
Excited about this role, but not sure if you meet 100% of the criteria? We would still like to hear from you and would welcome your application.
*References to a particular number of years experience are for indicative purposes only. Applications from candidates with equivalent experience will be considered, provided that the candidate can demonstrate an ability to fulfill the principal duties of the role and possesses the required competencies.
Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail myhr.support@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able to participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities.
Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding the protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications, or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees, or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications.
If you would like more information about this role, please contact Qualcomm Careers.
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