We are seeking a highly skilled and experienced Night Manager to oversee the hotel's overnight operations and ensure that our guests have a safe and comfortable stay.
As the Night Manager, you will be responsible for managing the night staff, dealing with guest requests or issues, and ensuring smooth hotel operations during the overnight shift.
Responsibilities:
1. Manage the night staff and ensure high performance standards.
2. Oversee all hotel operations during the night, including front desk, security, housekeeping, and maintenance.
3. Address guest requests or issues promptly, providing excellent customer service.
4. Handle emergency situations and contact authorities when necessary.
5. Complete nightly audits and prepare reports for senior management.
6. Ensure adherence to safety and security procedures.
7. Manage the overnight budget and record expenses.
8. Coordinate with other departments to resolve issues quickly.
9. Train and guide night staff to maintain high standards.
10. Maintain accurate records of overnight activities and incidents.
Benefits:
* Employee discounts on bedroom rates across the LGH hotel portfolio.
* Access to the IHG employee room benefit program (T&Cs apply).
* Shopping discounts across various categories.
* Eye care, legal & money advice, counseling sessions.
* Cycle to work scheme, wellbeing tips, fitness videos, and health advice.
* Wellbeing podcasts, TV, breathing exercises, and 24/7 support line.
* Free meals on duty, free parking, team recognition.
Ideal Candidate:
* Experience in hotel or similar environment, preferably in night management.
* Excellent customer service, leadership, and communication skills.
* Knowledge of safety and security procedures.
* Ability to stay calm under pressure.
* Flexible to work evenings and weekends as required.
If you are a skilled night manager with a successful track record, we would love to hear from you.
About the Hotel:
The Holiday Inn Bristol-Filton is conveniently located near Junction 1 of the M32, close to UWE and MOD Abbeywood. It offers diverse dining options, a health and fitness club with gym, pool, and sauna, a conference center, and landscaped grounds with a private fishing lake.
About Us:
LGH Hotels Management manages 42 hotels across the UK, including brands like Crowne Plaza, Holiday Inn, and Best Western. Join us to build a rewarding career in hospitality and shape the future of the industry.
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