About the job.
An exciting opportunity has risen for an Incident Analyst to join our team at National Highways. This is a dynamic role where you will use your technical knowledge and know how to manage the lifecycle of incidents and deliver a first fix where possible.
Our Technology Operations Centre (TOC) exists to deliver a full-service management capability for our critical operational technology services. This enables our Regional Operations Centres to successfully manage the strategic road network by using our services to operate roadside equipment, manage on-road resources and connect with our customers 24 hours a day, 365 days a year. These technologies include those implemented at the roadside, telecommunications services, and the Regional Operations Centres.
The Incident Analyst is responsible for the analysis of event logs, incidents and problems including the identification of underlying issues, patterns, trends with technology. They are responsible for timely administration of incident tickets, from identification to resolution. They will also support management with the identification and progression of service improvements for customers and stakeholders.
Location - UK Wide
1. Investigates, as far as practicable, the root-cause of issues - using expertise, performance data and knowledge articles. Triages and investigates incidents using remote diagnostics tools, implementing a first fix where possible.