Career Opportunities
We are looking for Customer Team Leaders to join our team at Co-op.
Job Summary
A unique opportunity to lead a friendly team dedicated to helping our customers. You will be responsible for coaching and supervising store colleagues, deputising for the Store Manager, and delivering great customer service.
Main Responsibilities
* Friendly and thoughtful service – giving welcoming, easy, helpful, and thoughtful service every day, often taking ownership of managing the store and handling challenging situations
* Developing team capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
* Maintaining a safe, legal, and fully operational store environment
* Managing diligence checks and stock accuracy to create a great shopping experience for customers
* Supporting the Store Manager by deputising when they're not working and delivering HR processes
* Leading the introduction of new products and services in-store – working closely with the team to implement change and encourage open and honest feedback
* Building relationships and getting involved in the local community, supporting the Store Manager with the delivery of the local Co-op community plan
What We Offer
* Full, paid training and dedicated support for personal development and career progression
* 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends)
* Pension scheme with up to 10% employer contributions
* Wagestream – a money management app giving access to a percentage of pay as earned
* 36 days holiday (including bank holidays, pro rata for part-time colleagues)
* Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
* 24/7 employee assistance service
* Rota shared three weeks in advance and accessible on your phone
* Cycle-to-work scheme
Inclusive Workplace
We want to build diverse teams and welcome applications from everyone. We celebrate differences and recognise the importance of teams reflecting the communities they serve.