Customer Service Coordinator
Customer Service Coordinator
Apply locations: Burton on Trent, United Kingdom
Time type: Full time
Posted on: Posted 2 Days Ago
Who will you be working with?
We are seeking an experienced Customer Service Coordinator to join our team at the LH Group (a Division of Wabtec UK Ltd) based in Burton on Trent. We support our customers through maintenance and operation optimisation with customised solutions for spare parts, repair, and overhaul activities on existing trains.
Role: Customer Service Coordinator
Salary: £Competitive
Location: Burton on Trent, Staffordshire (DE13 8EN)
Hours: Monday to Thursday 08:00am to 16:30pm and Friday 08:00am to 13:00pm, 37 hours per week
Contract Type: Permanent, Full-Time
How will you make a difference?
You will be responsible for pricing spares, spot repairs, and overhauls, booking orders, managing the order book, and liaising with customers to maintain customer satisfaction.
What you will be doing…
* Responsible for liaising with customers.
* Responding to customer requests for quotations and enquiries e.g., Rejections and Non-Conformance Reports.
* Process customer contracts, orders, and schedules.
* Manage customers’ order books.
* Participate in customers’ reviews.
* Liaising with internal departments to manage customers’ requirements.
* Assist with weekly/monthly order intake and sales forecasting.
Are you an individual with the following?
* Previous experience in Customer Service, Coordination, or as an Administrator is desirable.
* Able to work autonomously with strong organisational skills.
* Excellent communication skills.
* IT literate.
If you don’t have all the above criteria, don’t worry, we would still like to hear from you as we live our values and always put people first and strive to expand what is possible.
Apply today!
Legal authorisation to work in the UK is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
Who are we?
Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets.
Our Commitment to Embrace Diversity:
Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together.
We believe in hiring talented people of varied backgrounds, experiences, and styles… People like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.
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