Job Opportunity: Service Advisor - Swansea
Are you a friendly and professional individual with a passion for customer service? We are seeking a motivated Service Advisor to be the first point of contact for customers visiting our clients dealership in Swansea!
This position will play a crucial role in driving our business forward. Candidates must have the ability to cope under pressure whilst maintaining a professional attitude at all times. You must have a passion for customer service and great motivation.
Key Responsibilities:
* Efficiently handle customer requirements for service and vehicle repairs, ensuring a high standard of customer satisfaction.
* Manage service enquiries via telephone, email, and face-to-face interactions.
* Oversee the allocation and handover of courtesy cars.
* Liaise with workshop teams to ensure timely completion of customer vehicles.
* Upsell additional services, service plans, and warranties to enhance customer experience.
What We Offer:
* Opportunities for internal promotions for the right candidates.
* A supportive and dynamic work environment within a reputable dealership.
Requirements:
Requirements of the Service Advisor:
1. Previous Service Advisor experience within the automotive industry is essential;
2. Warranty experience is prefe...