Vacancy Title
IT Solutions level 3 Apprenticeship
Employer Description
At TfL, our work goes beyond transport. We keep London moving – day in, day out. We’re about building stronger connections, and helping people do more of what they love. From sustainable futures to post-pandemic economic recovery, we’re constantly breaking new ground, and taking innovation to new heights. For our people, this is more than just a job. Our apprentices are pioneers, frontrunners, and mentors. And, with a culture built on support and flexibility that puts wellbeing first.
Vacancy Location
197 Blackfriars Road London SE1 8JZ
Wage Frequency
Custom
Number of Vacancies
2
Vacancy Reference Number
1000303593
Key Dates
Apply From: 18/02/2025
Closing Date For Applications: 2025-03-07 23:59:59
Possible Start Date: 2025-09-08 00:00:00
Training
You will be working towards a Level 3 qualification in I.T Solutions Technician.
* Whilst on the scheme, we’ll support your technical development through a wide range of on-the-job practical experiences and placements. We’ll also support your professional development through a combination of classroom-led training courses, online training courses, mentoring opportunities and structured networking opportunities.
* You will receive one-to-one support throughout the programme from your scheme sponsor and your Line Manager.
* We also have an established Graduate and Apprentice Committee as well as an Alumni group, these groups are powerful networks in developing your understanding of the organisation, different apprenticeship schemes and opportunities to develop your career.
* Many current graduates and apprentices believe this to be a powerful support network and they often hold apprentice only events that are very beneficial to your continued learning.
Skills Required
Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Analytical skills, Logical thinking, Team working.
Placements
Placement 1 – Service Operations - 12 Months
* Knowledge discovery, creation and sharing to facilitate IT professionals and the end-customer to view information as and when required.
* Handling changes to the corporate IT infrastructure and operation.
* Practice focused on planning, coordinating, and controlling software releases, updates, and changes within an organisation's IT infrastructure.
* Respond to an unplanned event or service interruption and restore the service to its operational state.
* Monitoring and event management including identification and categorisation of monitoring requirements with resolver groups.
* Using PowerBI tools to create and manage dashboards for statistics across Technology Service Operations.
* Learning the principles and techniques for the Continual Service Improvement.
* Join project Development & Sprint teams to experience Agile Methodology and ways of working.
* Supporting the delivery of assigned service delivery outputs (e.g. demand, capacity, performance management, cost of services, processes, supplier and contract management etc) across the lifecycle of the contract, ensuring adherence to the agreed Service Level Agreements (SLAs) within the CSS contract.
* Building relationships with both supplier and internal teams to deliver and improve the services delivered by the supplier.
Placement 2 – End User Computing – 3 months
* Third Line Citrix Support where you work with a team to act as the final point of contact for complex technical issues, ensuring timely resolution and the minimisation of downtime.
* Third Line Identity Management including setting up domains, keeping AD organised and healthy, properly managing Group Policy and Security Policy.
* Packaging and Build Management working with the team on sequencing and packing applications. Working along the team on migration to Windows 11.
Placement 3 – Transport Services - 3 Months
* Support Asset Management Systems such as Maximo, Ellipse and Mobile applications.
* Responding to and resolving incidents across a range of LU, Surface and RFLI Asset Management Applications.
* Experience day to day activity within key transport control centres.
Placement 4 – Payments Service - 3 Months
* Spend time with Assurance team visiting TfL stations.
* Spend time with Bus teams visiting bus garage.
* Learning equipment used by TfL customers and staff.
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