Job Description
What's in it for you...
* Become part of a team that’s very passionate about creating great hospitality experiences.
* Competitive salary.
* 29 days holiday (including bank holidays), pension and life insurance.
* Food on us during your shift.
* Enjoy a free night at The Hoxton and a meal for two when you first start with us.
* Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
* Time off to volunteer with one of our partner charities.
* Hox Hero and Nifty Fifty, our rewards for going the extra mile and living our values.
* An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
* Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!
* The chance to challenge the norm and work in an environment that is both creative and rewarding.
* Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.
* Excellent discounts across The Hoxton and the global Ennismore family.
What you’ll do…
* Responsible for the smooth running of day & evening functions, meetings and events, making sure the guests that use our space have a brilliant experience whether it is for a business meeting or a special occasion.
* Manage day and evening events, working within the strategy and events programme set by our sales and meeting & events teams.
* Both guest and team experience will be at the heart of all you do. You’ll lead your team by example, keeping them involved and motivated; helping them feel empowered and supported, confident in providing top Hox experiences for our guests and comfortable turning to you with questions.
* Liaise closely with central meeting and event bookings team to ensure a seamless line of communication, so our guests have a fantastic and unique experience.
* Work closely with the Head Chef and Director of F&B to deliver a consistently excellent standard of food and beverage to our guests.
* Pro-actively provide input and feedback, look for opportunities to improve & innovate how we’re using the space and how we manage it.
* Whether it’s setting up the space for day or evening, handling ad-hoc requests and queries, dealing with invoices or gathering feedback – we rely on you to ensure internal and external customers have the best possible experience with us.
* Take ownership over the costs of the meeting and events business, always striving to find efficient solutions whilst keeping the quality high and the experience top notch.
* Handle stock & expenses and manage the relationship with our events suppliers and contractors.
* Take overall responsibility for the health & safety of anyone using the area, including yourself.
* Provide a secure environment for customers and their property.
What we’re looking for…
* Individuals. You’re looking for a place where you can be you; no clones in suits here.
* Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
* You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
* You’re not precious. We leave our egos at the door and help get things done.
* You’re up for doing things differently and trying (almost) everything once.
* If we got stuck in a lift together, we’d have a good time and share a few laughs.
* You want to be part of a team that works hard, supports each other, and has fun along the way.
* A track record of leading meetings and events teams; you’re a natural at inspiring trust and bringing others along on a journey.
* Experience in a similar hospitality event operations management role in a busy, bustling environment. You’ve possibly worked in restaurant groups, hotels or contract events catering before.
* Keen to take ownership of and pride in your work, a rollup-your-sleeves attitude to seeing work through and delivering results.
* Exceptional attention to detail in a fast-paced environment, juggling many things at once, but always dotting the i’s and crossing the t’s.
Array