BUSINESS DEVELOPMENT MANAGER - NORTH ABOUT US Neighborly (yes without a u) was established over 40 years ago in the United States as a small family business. Since then, Neighborly has grown into a world leading company in home brand services and landed in the UK in 2010 as Neighbourly with the focus of acquiring and developing premium franchise brands within the home service industry. In the 14 years that Neighbourly has been in the UK, it has shown its keen intent for growth, with over 300 locations across 6 brands with over 2,000 frontline staff. Gaining a strong reputation for investment and franchisee development consistently growing year-on-year and we don’t plan on slowing down Our Brands: Drain Doctor Bright & Beautiful Countrywide Grounds Maintenance Dream Doors The Pimlico Group Greensleeves Lawn Care Countrywide Grounds Maintenance: Countrywide Grounds Maintenance is an established national landscape maintenance service provider, consisting of a network of 46 franchise businesses throughout the UK, supplying grounds maintenance and associated services to a wide client base. REPORTING STRUCTURE REPORTS TO: Managing Director KEY RELATIONSHIPS: Franchisees Head office team PURPOSE OF THE ROLE As a Business Development Manager, you will be acting as the link between franchise business owners and Head Office, to ensure they are all operating their businesses in the appropriate manner. The main duties include supporting the continued growth and business development of both Countrywide’s franchise and the franchisee network, working alongside a team of BDMs assisting in the day-to-day business development and management of the franchisee. The role includes analysing the sales processes and financial performance of the business to advise, motivate and train franchise owners and their staff to grow their business involving; monitoring KPIs, producing accurate and insightful reports and plans while ensuring timely and accurate submission of these reports and information to the wider business. KEY RESPONSIBILITIES Business coaching to develop and maximise the opportunity within each franchise. Analysis of trading situation understanding the Franchisee’s profit and margins. Identifying blockages to business growth. Developing a strategy to achieve business growth and increased profitability. Monitoring and ensuring plans are then followed. Achieving maximum profitability by working with their business to maximise efficiency. Providing advice, guidance and information in professional manner when dealing with issues. Setting, developing, and monitoring sales, growth, and customer service in accordance with the Franchise Agreement and Operations Manual. Training. Providing training and support on site and as required at Head Office. Supporting field training requirements. Providing local and regional sales support to include planning, prospecting, and pricing support. Helping to prepare Franchisees for appointments and tenders with prospective customers. Providing training on inhouse systems such as SimPro to promote efficiency and productivity. Ensuring franchisees are working in accordance with company standards and policies. Demonstrating in depth understanding of the franchisee/franchisor dynamic. Sharing best practice and contributing to continuous improvement throughout the business and the wider BDM community. Proactively collaborating with and supporting other team members in Key Accounts, Tendering, Finance, and compliance. Providing updated reports to Senior Management and highlighting any areas of concern. Onboarding new franchisees into the network, in line with our standard operating model. A working knowledge of Health and Safety practices. Positively promoting company policies and good practice. Any other reasonable duty that falls within your capabilities. This role profile provides an indication of the role’s key accountabilities and is not intended to cover the whole scope of the role. EXPERIENCE/SKILLS/KNOWLEDGE EXPERIENCE: Previous Sales/Business Development experience is essential. Experience in a similar industry sector preferrable. Demonstrable business experience and commercial acumen. Financial accountability and/or PL ownership preferable. Demonstrable experience of driving growth. SKILLS / KNOWLEDGE: RTW in the UK and full driving licence and satisfactory references required. Excellent problem-solving skills with the ability to think quickly and react promptly to potential problems. Must be able to deal with people at all levels of seniority and be flexible in approach BEHAVIOURS: A self-motivated person who is keen to learn and to share that learning with others. Must be comfortable with multitasking and able to consistently work to deadlines. Must show the right attitude to supporting franchisees to develop their businesses. Able to work independently and flexibly on own initiative with minimum instruction. Be resilient but still able to work collaboratively with a team and to build close working relationships. INCLUSIVITY STATEMENT Neighbourly is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their age, sex, disability, gender reassignment, marriage and civil partnership, race, religion or belief and sexual orientation. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity. Brand: Countrywide Grounds Maintenance