Job summary About the role We are looking for a dedicated and compassionate Mental Health Crisis Recovery Worker to join our team. In this role, you will provide essential support to individuals in crisis, helping to assess their needs, provide emotional guidance, and promote mental health and wellbeing. Main duties of the job We are looking for a dedicated and compassionate Mental Health Crisis Recovery Worker to join our team. In this role, you will provide essential support to individuals in crisis, helping to assess their needs, provide emotional guidance, and promote mental health and wellbeing. This position involves working in a fast-paced environment with clients experiencing mental health challenges, contributing to a supportive team, and working in partnership with local agencies and external networks. About us Mental Health Matters (MHM) is a national charity with over 40 years of experience in delivering high-quality mental health and social care services. We have a positive impact on the lives of people living with mental health needs in our local communities. We provide services across England, from Northumberland to Plymouth, led by a highly motivated and enthusiastic workforce who are committed to delivering the best quality services to those in need of support. Everything about MHM is people focused, our people are central to delivering the highest quality of service and care to our clients and service users. Date posted 10 April 2025 Pay scheme Agenda for change Band Band 3 Salary £25,958 to £28,662 a year Contract Permanent Working pattern Full-time Reference number 021610 Job locations CAN HQ, Memorial Square, Coalville LE67 3TU Coalville LE67 3TU Job description Job responsibilities Job Title: Mental Health Recovery Worker Hours of work: 37.5h Service opening hours: Mon - Fri 9-5.30 Salary:£25,958 per annum, with progression to £28,662 per annum PRO-RATA Base: CAN HQ, Memorial Square, Coalville LE67 3TU About us: Mental Health Matters (MHM) is a national charity with over 35 years of experience in delivering high-quality mental health and social care services. We have a positive impact on the lives of people living with mental health needs in our local communities. We provide services across England, from Northumberland to Plymouth, led by a highly motivated and enthusiastic workforce who are committed to delivering the best quality services to those in need of support. About the role: Everything about MHM is people focused, our people are central to delivering the highest quality of service and care to our clients. Our [ service name ] service promotes mental health recovery by delivering targeted support, with the aim of helping people progress to more independent living. The people who live here are generally supported for up to 9hrs per week, with some flexibility, depending on their needs. As well as a range of mental health needs, clients may also have other support needs such as learning disabilities, physical health issues and substance misuse. We support people with a range of activities that are designed mainly to help people manage and maintain their tenancy, including applying for benefits, help with budgeting, etc. whilst also promoting goal-based activities such as building confidence in the community, developing supportive networks, or sourcing training opportunities, to promote independence and social inclusion. We also aim to promote health-based outcomes such as harm minimization, alcohol reduction and support with substance misuse. The ideal candidate should have experience of working within a community based, mental health setting, with the ability to inspire, engage and motivate people. You should have a proven ability to identify barriers, understand needs and support people to achieve their goals. The role will include one to one engagement, facilitating activities within the service and community, administrative tasks, sign posting and engaging people in other provision. Therefore, as a Mental Health Support Worker, you will be competent in working alone and as part of a team. About you: You will have experience of working with Mental Health and will be able to inspire and engage people and have the ability to identify barriers and understand client needs, while possessing excellent motivational skills. This will include one to one engagement and facilitating group-based activities, sign posting and engaging people in mainstream provision. You will have an understanding of working with people with a variety of complex needs including mental health, learning, physical and substance misuse would be an advantage for this post. Your knowledge of working within a community-based service is essential and will have equipped you with the relevant communication and interpersonal skills required for the role. It is essential that you hold a NVQ Health and Social Care level 2 or level 3 and be willing to develop further as the role requires. Driving license desired but not essential. What we offer you: Competitive salaries, with an annual pay review process 25 days Annual leave, increasing with length of service, plus bank holidays Enhanced Occupational Sick pay Family friendly and flexible working arrangements to support a good work life balance Access to our Wellbeing Offer - including EAP, Virtual GP service and wellbeing resources Life Assurance and Free Will writing service Blue Light Card and Charity Workers discounts Access to Tickets for Good Employee recognition and celebration schemes A tailored induction programme, bespoke Personal Development and Career Pathways to support you in your role and your career aspirations Closing date: Friday 28th April The closing date given is a guide. We reserve the right to close the vacancy once we have received sufficient applications, so we advise you to submit your application as early as possible to prevent disappointment. Please note that due to the sensitive nature of the duties, an enhanced DBS will be sought in event of a successful application. All disabled applicants who meet the minimum essential short-listing criteria are guaranteed Job description Job responsibilities Job Title: Mental Health Recovery Worker Hours of work: 37.5h Service opening hours: Mon - Fri 9-5.30 Salary:£25,958 per annum, with progression to £28,662 per annum PRO-RATA Base: CAN HQ, Memorial Square, Coalville LE67 3TU About us: Mental Health Matters (MHM) is a national charity with over 35 years of experience in delivering high-quality mental health and social care services. We have a positive impact on the lives of people living with mental health needs in our local communities. We provide services across England, from Northumberland to Plymouth, led by a highly motivated and enthusiastic workforce who are committed to delivering the best quality services to those in need of support. About the role: Everything about MHM is people focused, our people are central to delivering the highest quality of service and care to our clients. Our [ service name ] service promotes mental health recovery by delivering targeted support, with the aim of helping people progress to more independent living. The people who live here are generally supported for up to 9hrs per week, with some flexibility, depending on their needs. As well as a range of mental health needs, clients may also have other support needs such as learning disabilities, physical health issues and substance misuse. We support people with a range of activities that are designed mainly to help people manage and maintain their tenancy, including applying for benefits, help with budgeting, etc. whilst also promoting goal-based activities such as building confidence in the community, developing supportive networks, or sourcing training opportunities, to promote independence and social inclusion. We also aim to promote health-based outcomes such as harm minimization, alcohol reduction and support with substance misuse. The ideal candidate should have experience of working within a community based, mental health setting, with the ability to inspire, engage and motivate people. You should have a proven ability to identify barriers, understand needs and support people to achieve their goals. The role will include one to one engagement, facilitating activities within the service and community, administrative tasks, sign posting and engaging people in other provision. Therefore, as a Mental Health Support Worker, you will be competent in working alone and as part of a team. About you: You will have experience of working with Mental Health and will be able to inspire and engage people and have the ability to identify barriers and understand client needs, while possessing excellent motivational skills. This will include one to one engagement and facilitating group-based activities, sign posting and engaging people in mainstream provision. You will have an understanding of working with people with a variety of complex needs including mental health, learning, physical and substance misuse would be an advantage for this post. Your knowledge of working within a community-based service is essential and will have equipped you with the relevant communication and interpersonal skills required for the role. It is essential that you hold a NVQ Health and Social Care level 2 or level 3 and be willing to develop further as the role requires. Driving license desired but not essential. What we offer you: Competitive salaries, with an annual pay review process 25 days Annual leave, increasing with length of service, plus bank holidays Enhanced Occupational Sick pay Family friendly and flexible working arrangements to support a good work life balance Access to our Wellbeing Offer - including EAP, Virtual GP service and wellbeing resources Life Assurance and Free Will writing service Blue Light Card and Charity Workers discounts Access to Tickets for Good Employee recognition and celebration schemes A tailored induction programme, bespoke Personal Development and Career Pathways to support you in your role and your career aspirations Closing date: Friday 28th April The closing date given is a guide. We reserve the right to close the vacancy once we have received sufficient applications, so we advise you to submit your application as early as possible to prevent disappointment. Please note that due to the sensitive nature of the duties, an enhanced DBS will be sought in event of a successful application. All disabled applicants who meet the minimum essential short-listing criteria are guaranteed Person Specification Qualifications Essential It is essential that you hold a Health and Social Care level 2 or level 3 and be willing to develop further as the role requires. A driving license is desirable but not required Experience Essential You will have an understanding of working with people with a variety of complex needs including mental health, learning, physical and substance misuse would be an advantage for this post. Your knowledge of working within a community-based service is essential and will have equipped you with the relevant communication and interpersonal skills required for the role. Person Specification Qualifications Essential It is essential that you hold a Health and Social Care level 2 or level 3 and be willing to develop further as the role requires. A driving license is desirable but not required Experience Essential You will have an understanding of working with people with a variety of complex needs including mental health, learning, physical and substance misuse would be an advantage for this post. Your knowledge of working within a community-based service is essential and will have equipped you with the relevant communication and interpersonal skills required for the role. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Mental Health Matters Address CAN HQ, Memorial Square, Coalville LE67 3TU Coalville LE67 3TU Employer's website https://www.mhm.org.uk/ (Opens in a new tab)